Stacey McGowan

Experience

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  Barclays

  Aug 2013 - Dec 2013

  PPI Agent

  This was a temporary position

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  Lloyds Banking Group

  Jan 2014 - May 2014

  BACS Payment Administrator

  This was a temporary position

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  Patrick Campbell & Co Solicitors

  May 2014 - Sept 2014

  Legal Secretary
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  Capita

  Sept 2014 - Apr 2015

  Trainee Pensions Administrator

  I assisted with enquiries from members of the Ship Building Industries Pension Scheme. This would involve calculating early/normal/late retirement pension figures, processing change of details, and processing expression of wish forms.

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  Children's Hospices Across Scotland (CHAS)

  May 2015 - Aug 2019

  As the volunteering team coordinator I was the initial point of contact for all volunteer enquirers, ensuring they received a timely and positive response right from the start of their journey. I supported wider teams with their volunteer recruitment ensuring procedures were followed correctly and applications moved swiftly through our recruitment process. I managed our volunteer communication tool Workplace ensuring volunteers were kept up to date with what was happening in CHAS, keeping them engaged and informed. I also supported our Volunteering Development Managers and Head of Volunteering on national volunteering projects. Show less I covered the post of Volunteering Advisor for Retail from January 2019 until June 2019 in addition to my role of Volunteering Team Coordinator. The role involved advising and supporting the retail team with volunteer recruitment and development. I helped to promote retail volunteering opportunities in the local community, inspiring people to get involved. I advised retail staff on all aspects of volunteer recruitment, management and engagement, aligning any development to the wider organisations volunteering strategy. I would report to the Volunteering Development Manager for Fundraising, Retail and Communications and support them with strategic volunteering developments in the retail function. Show less My role was to manage all income from the West of Scotland including cheques and cash from incoming mail, online donations, telephone donations, online giving pages, direct debits, and money raised from fundraising collections. I ensured these were banked/processed correctly, uploaded to the supporters record on our database, and a personalised thank you letter sent. As I progressed in the role I began supporting with the reconciliation of daily payments made into the bank, ensuring they matched the information on our database. I was often the first point of contact for supporters looking to fundraise for CHAS. These initial touch points were crucial to starting a great supporter relationship. I worked closely with the West fundraising team to fulfill supporter's requests for fundraising materials and would oversee the engagement calendar. I also worked closely with our team of West fundraising volunteers and managed a team of 10 office volunteers who would assist with administration tasks. Show less

  • Volunteering Team Coordinator

    Jul 2017 - Aug 2019

  • Volunteering Advisor for Retail

    Jan 2019 - Jun 2019

  • Income Management Assistant

    May 2015 - Jul 2017
• 

  Cancer Support Scotland

  Aug 2019 - Apr 2021

  Volunteer Coordinator

  As volunteer coordinator it was my job to ensure all volunteers with Cancer Support Scotland had a positive experience. As an organisation our aim was to deliver a high-quality service to anyone affected by cancer, through supporting their wellbeing. My role aimed to support this through the successful involvement of volunteers. I was committed to ensuring our volunteering opportunities were inclusive, beneficial, and rewarding.During my time as Volunteer Coordinator, I implemented a new system for storing and managing volunteer data, refreshed the recruitment and training process, transformed volunteer communications, introduced new staff training and guidance, and worked on the latest Volunteering Strategy. I represented the organisation at the Scottish Volunteering Forum and at the Cross-Party Group for Volunteering in Scotland. Show less

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  Macmillan Cancer Support

  Feb 2023 - now

  Part of the Volunteering Fundraising team, I support the Senior Volunteering Fundraising Manager to increase capacity and return on investment in regional fundraising through the recruitment, development, and retention of volunteers, in line with Macmillan’s fundraising and volunteering strategies. I support the delivery of a calendar of activity across the UK and the development of new fundraising volunteering initiatives. I recruit and provide a quality volunteering experience for volunteers in Macmillan's Action Team across Scotland and Northern Ireland including a team of lead volunteers. I also play an active role in developing and managing team processes, operational plans and analysing our team’s data.Some of the other key responsibilities include:• Support the delivery of impact measures, reporting and data capture to understand the picture of volunteering and to understand areas for growth and improvement.• Maintain an active network across Macmillan and foster a culture of collaboration, transparency, shared learning, and continuous improvement.• Collaborate with key stakeholder teams including Volunteer Engagement Teams, Volunteer Marketing and Volunteer Involvement teams, where shared programmes of work exist (Volunteers Week etc). • Keep abreast of external developments and best practice in volunteering including legal and compliance within the volunteering sector and apply relevant insight to drive decision making and improve performance based on data and evidence.• Take personal responsibility to demonstrate inclusive practice in all areas of work to ensure that volunteering at Macmillan is fully inclusive and embraces all diversity.• Support the Volunteering Division to promote internally and externally the successes of Macmillan’s volunteering agenda to raise the profile and value of the work. Show less As Volunteering Development Manager, it was my responsibility to: • Provide a consultancy service, offer advice, and support on developing and testing new innovative volunteering projects and initiatives across the organisation that would help deliver the Volunteering Strategy and meet the needs of people living with cancer. • Provide expertise and successfully support teams to develop and deliver innovative volunteer-led and/or involving activities that are consistent, delivered to the required quality and demonstrate impact.• Provide the tools and frameworks to optimise volunteer-led and/or involving activities and build volunteering knowledge within fundraising or services, aligned with the organisation’s innovation pathway and Macmillan’s Volunteering strategy.My top achievements in this role were:• Leading on the development and testing of two new volunteering initiatives that were designed to offer level emotional support to people living with cancer through the encouragement of informal volunteering. This involved working with key stakeholders to create and manage two separate project groups simultaneously, developing and presenting project plans and progress reports.• Designing a new system to collate and review volunteering trends, insights and challenges to help drive volunteering development and innovation. This involved delivering a face to face session at a Volunteering Division meeting and producing a volunteering trends and insights report for the Volunteering Leadership Team. • Managing a project to review and update an internal toolkit which offered practical support and information about all aspects of the volunteer journey to Volunteer Managers across Macmillan.• Overseeing a two-week cross divisional blitz involving multiple teams across the Volunteering Division to progress a shared project. • Influencing new ways of working across the management function of Macmillan's Volunteering Division to support collaboration. Show less

  • Volunteering Fundraising Manager for Scotland and NI

    May 2021 - now

  • Volunteering Development Manager (12 month secondment)

    Feb 2023 - Jan 2024