Laikin Ng

Experience

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  Iberostar Hotels & Resorts

  Nov 2001 - Nov 2005

  Assistant Guest Services Manager,Wedding Coordinator

  Guest services’ assistant, supervising the staff of 9 employers, office inventory, manage claims, report of VIP amenities and repeaters, star friends and repeater’s cocktails logistic and other more activities proper of the position. While working in this hotel I was also in the position of wedding coordinator, group’s and incentives events coordinator managing all the logistic for the different events.

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  Bahia Principe Hotels & Resorts

  Oct 2005 - Jan 2007

  Wedding Coordinator

  All related to the logistic of weddings events, romantic dinner, theme party, wedding anniversary, proposal, quotation of different packages , inventory of all kind of weeding accessories , follow up and answering to customer requests, emails etc , create honey moon packages, supervising all set up for theme party, site inspections, wedding vows translations, etc

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  Paradisus Punta Cana Hotels & Resorts

  Jan 2007 - Oct 2007

  Romance Manager

  All related to the logistic of weddings events, romantic dinner, theme party, wedding anniversary, proposal, quotation of different packages , inventory of all kind of weeding accessories , follow up and answering to customer requests, emails etc , create honey moon packages, supervising all set up for theme party, site inspections, wedding vows translations, etc

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  Bellevue Dominican Bay Hotels & Resorts

  Dec 2007 - Aug 2011

  Guest Services Manager /Operations

  Implement of Quality standards for the hotel of 437 rooms, controlling the fulfillment of improvements and standards of quality in general, creation of new packages for extra incomes. Performing of various functions; Guest services manager, - Commercial department support with all events, fairs, fam trips, site inspections, supervising reception and house keeping staff, manager on duty, general manager’s assistant, report of activities and results for the executive committee, manage and follow up of claims of direct customers and TTOO. Show less

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  Amhsa Marina Hotels & Resorts

  Oct 2011 - Jun 2016

  Content management and promotions online, Rate shopping, reviewing content and position within the OTA 's extranets, rates, allotments, inventory, contracts & Promotions, execute campaigns of good deals, audit websites,online sales strategies, Competition Analysis, reports of review pro ( Guest's Comments) and answering all guest's request of our website among other functions In charge for member’s reservation and Exchange with RCI, report of billing and collecting, RCI inventory rooms, etc. Support to the Sales Department with quotations for groups and individuals reservations, customer service in general with travel agencies, TTOO, reservations for local market, on line reservation Groupon’s platform for USA market, report of billing and collecting for local market reservations, participation to different local tourism fairs.

  • E-commerce & Key Accounts

    Jan 2015 - Jun 2016

  • Vacation Club Manager RCI Coordinator & Reservations Agent

    Oct 2011 - Dec 2015
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  DLay picaderas

  Oct 2014 - Nov 2024

  Principal CEO

  Negocio virtual gastronomico enfocado en la venta de picaderas variadas para todo tipo de eventos y catering de comida china basada en la fusion de sabores, ademas somos especialistas en egg rolls y dumplings, tomamos pedidos por encargo con previa reserva.

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  Catalonia Hotels & Resorts

  Jun 2016 - Jul 2017

  E-commerce and Sales Executive For DR

  Content management and promotions online, Rate shopping, reviewing content and position within the OTA 's extranets, rates, allotments, inventory, contracts & Promotions, execute campaigns, deals ,online sales strategies, Competition Analysis, in charge to do and organize all fam trips from TTOO and travel agents, amount other tasks.

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  AMResorts

  Jun 2017 - Jul 2018

  Executive Housekeeping Manager @Dreams Dominicus

  Responsible for directing and controlling the cleaning and standards of the rooms and all housekeeping activities including the maintenance of 492 Guest rooms / Suites in accordance with company standards, while monitoring cleanliness to ensure guest satisfactions. Inventory, staffing, Budget and amount other tasks.

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  Be Live Hotels

  Jun 2019 - Oct 2019

  E-commerce Coordinator (Maternity Coverage Only)

  Content management and promotions online, reviewing content and position within the OTA 's extranets, rates, allotments, stops sales, inventory, answering e- mails from different guests reservation's concerns.etc

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  Hodelpa Hotels & Resorts

  Jan 2020 - Nov 2024

  Responsible for housekeeping, guest services, Vip Concierge, Front desk and mantenaince departmentsDirectly report to the general managerManage and coordinate process performance of each departmentSupervise the operation of the equipment and the general maintenance of the hotel and the roomsEnsure compliance with room quality standards and overall maintenanceEnsure guest satisfaction and experienceHandling of complaints and claimsManager on dutyInterview and hiring processesControl of room locks, rooms allocation , follow-up to any eventuality with everything related to reservations, groups, fam trips among other tasks Show less Manage and follow up of conflicts and claims Responsable for directing and controlling the staff of guest services, Vip reception Essentia & Bravo clubSupervise the work procedures, Manage TripAdvisor, Google, Booking & Expedia platforms comments and requests Create memorable moments with love to our guests by ensuring their satisfactions and quality services.Site inspections and fam trips Assist the resident manager Rooms standard supervising Responsible for receiving and assisting VIP clients between other tasksHandling accidents reports and follow up.Customer service in generalMonitoring and control of daily maintenance and housekeeping reportsDaily monitoring of customer satisfaction questionnaire of internal platform Fidelity Show less

  • Rooms division manager & Resident manager

    Nov 2021 - Nov 2024

  • Guest Services Manager & Reception Vip Essentia

    Jan 2020 - Nov 2024