Apoorva Krishnamurthy

Experience

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  Infosys BPM

  Jan 2019 - May 2019

  Process Executive

  • Delivered exceptional customer support with personalized solutions and timely responses, utilizing Helpdesk software to ensure meticulous issue resolution• Surpassed company benchmarks for customer satisfaction by over 90% through a comprehensive analysis of customer feedback and stringent quality assurance checks

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  Guru & Jana

  Jul 2019 - Jun 2020

  Audit and Assurance Member

  • Reduced client financial discrepancies by 15% through detailed audits in Excel, leading to actionable improvement recommendations• Applied advanced audit methodologies and forensic analysis techniques to uncover inefficiencies and achieve a 15% increase in cost savings• Ensured regulatory compliance by aligning company policies with industry standards, focusing on specific regulations and deadlines

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  BYJU'S

  Jul 2020 - Jan 2021

  Product Specialist

  • Customized curriculum materials and study guides to cater to individual student needs, enhancing learning outcomes and achieving a 20% increase in student grades• Reduced student complaints by 30% and boosted academic performance by 15% through strategic application of feedback analysis and advanced curriculum design, supported by comprehensive engagement initiatives

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  Xpheno

  Nov 2021 - Jan 2022

  Research Analyst Intern

  • Conducted a detailed research project on Unicorn and Soonicorn CXO profiling, employing market analysis tools and data visualization software to uncover key industry trends• Significantly enhanced research accuracy by 75% by implementing stringent manual data validation techniques• Utilized Microsoft Excel and Google Sheets for comprehensive data analysis, creating advanced visualization with Tableau and various charting methods to improve data presentation• Executed observations, utilized visualization techniques, and deployed surveys for data collection across over 20 online research field sites Show less

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  Super77

  Jan 2022 - Apr 2022

  Operations Intern

  • Enhanced operational efficiency by 20% through comprehensive process overhauls and integration of advanced digital tools• Analysed sales, personnel, and attendance data to develop KPI dashboards in Microsoft Excel, increasing efficiency by 30%• Improved employee performance assessment accuracy by 15% by deploying performance dashboards, positively impacting productivity and efficiency metrics

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  Thoucentric

  Jun 2022 - Aug 2024

  Business Analytics Consultant

  • Leading project management initiatives, enhancing presentation quality and operational efficiency by 30% through expert use of PowerPoint and Microsoft Office• Streamlining the change request process, reducing processing times by 30% via the effective implementation of a ticketing system• Collaborating on a financial automation initiative by applying advanced machine learning forecasting techniques

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  Allegis Global Solutions

  Sept 2024 - now

  Senior Business Analyst