Haven Fuller, CSPO, MBA

Experience

• 

  Avaya

  Jan 2006 - Jan 2013

  Business Analyst

  I was instrumental in deploying automated employee vacation bid and call out/absence application utilized by ~450 end users, focused on streamlining efficiency allowed for reduction of seven staff.♦ Contributed expertise to successfully upgrade of website. Enhanced UI/UX features and added chat capabilities taking customer/end-user experience to the next level.♦ Pioneered key enterprise-wide global skill tracking tool and scheduling application used by >1500 users.♦ Architected and deployed automated workflow routing tool using Siebel across global enterprise for ~1K end users. Interviewed end users, gathered critical business requirements, performed UAT and validation testing to ensure seamless implementation and complete end-user satisfaction.♦ Drove B2B ticketing system implementation for external customers.✶Gathered and defined detailed business requirements for 100s of key projects conducting comprehensive interviews with end users. ✶Provided key expertise to document workflow processes, map out inefficiencies and determine areas for improvement. Conducted risk assessment to safeguard organization against vulnerabilities. Show less

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  Starz

  Apr 2013 - Jan 2020

  In this role, I was tasked with driving strategic planning on complex technical initiatives for Product Support Team focused on business requirements, training, security, configuration, system integration and deployment.♦ Led high performing team comprised of three Business Analysts and two Application Engineers. ♦ Strategically positioned team as valuable resource across organization to provide expertise on supported applications.♦ Partnered with DevOps Team and senior leaders to devise strategic roadmaps for content storage and delivery.♦ Managed tactical budget planning with pinpoint accuracy.♦ Governed internal audit controls for financial data, ensure adherence to SOX compliance.♦ Liaised between end users and developers to evaluate user requirements against technical solutions. Ensure transparent communications.♦ Partnered with vendor to navigate end-to-end execution of technical tools from test to production and ensure successful adoption. Analyzed, defined, recommended, and prioritized resolution of application deficiencies.♦ Proficiently organized cross-functional internal/external teams to execute critical software/hardware upgrades and comprehensive testing.♦ Ascertained needs of application users to deliver continuous improvement and enhancements of product.✶Catalyst for implementing modernized COTS Integrated Broadcast Management System (IBMS) replacing 20-year-old legacy application, a complex four-year initiative. Show less In my first role with Starz, I led business unit planning and Business Analyst Group to drive strategic direction, concepts, and advise on key decisions to align with overall objectives.♦ Collaborated with DevOps Team to devise content structure, provisioning tools, and middleware development for customized application and third-party enterprise software.♦ Instituted Atlassian/Confluence tool for documentation to promote continuity, manage version control and ensure alignment towards goals.♦ Collaborated across the organization with key stakeholders, executive leaders, and cross-functional teams to succinctly convey technical knowledge to the business with clarity.♦ Skillfully devised tactical documentation and configuration data and authenticated Active Directory for IBMS application. ♦ Leveraged tools/features of Jira ticket management system to document issues and workflows, optimizing efficiency for rapid resolution.♦ Drove strategic development initiative for automated application upgrade procedures utilizing PowerShell. ♦ Conducted in-depth discovery/analysis to gather business requirements for enterprise-wide application for seamless delivery.✶Configured and deployed servers for 12 distinct application production environments for critical software implementations.✶Led enterprise-wide implementation of modernized software for 200+ end users. Show less

  • Senior Manager, Media Systems Integration

    Jan 2016 - Jan 2020

  • Senior Application Engineer/Business Analyst

    Apr 2013 - Oct 2016
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  Starz

  Apr 2020 - Apr 2024

  Director - Content Systems Product

  I was promoted to conceptualize and execute strategic plan/vision and forward-thinking processes to implement innovative technology products offering customers advanced solutions.♦ Manage two direct reports, coordinate ~20 cross-functional teams of Developers, Business Analysts and UI/UX staff. ♦ Align objectives and seamlessly execute initiatives to deliver superlative experiences.♦ Work with BI Team to identify KPIs and team workload capacity. Develop and implement dashboards and key metrics for visibility into MoM/YoY performance to streamline efficiency.♦ Engage end users and stakeholders to identify areas for improvement, scale operations, and understand goals of products. Devise strategic roadmaps for cutting-edge product development.♦ Define product requirements and new future sets for internal updates/enhancements with Technology Team.♦ Manage project scope, leverage Agile/Scrum methodologies to deliver in condensed time frames standardizing and formalizing a cohesive structure. ♦ Engage UI/UX Experience Designer to build mockups and ensure end user buy-in.✶Pioneer centralized system to control/support global metadata providing a single source for reliable/accurate data. Unite domestic/international metadata teams under same leadership.✶Pilot system improvement to automate marketing content creation eradicating manual steps. Implement new functionality to pull data from multiple sources for creating files. Result was 20%-time savings for Postproduction Team.✶Champion partnership with Development Team focused on increasing team size and external vendor resources to support substantial increase in business initiatives according to product roadmap, as well as reduce technical debt. Increase development staff from 17 to 30 to shrink time to execute key initiatives.✶Transform metadata readiness. Set up tool to increase and automate data aggregation at the system level. Enhance prioritization and reduce manual labor for acquiring key data by ~60%. Show less

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  Vail Resorts

  Apr 2024 - now

  Senior Program Manager