Arslan Shamrez

Experience

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  Mujahid Autos

  Jun 2008 - Sept 2013

  Operations Manager

  Worked in various departments and coordinated certain business activities such as sales, marketing, products purchase, products servicing and customer service. KEY RESPONSIBILITIES• Related with customers on phone and in person while providing answers to their queries. • Resolved all complaints and issues from customers to ensure their satisfaction and continued patronage. • Coordinated and chaired the financial management of the business; ensuring accurate tax returns and timely payment of banking and staff salaries. • Ensured smooth business operation by developing and implementing strategies aimed at ensuring accurate product and repair documentation. • Coordinated purchases and stocking of high quality products. Also oversaw and assigned warehouse duties. • Collaborated with others in providing adequate store maintenance and security measures to ensure customers safety. • Established and implemented marketing and sales strategies aimed at creating awareness, generating sales lead and improving sales revenue. Show less

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  McDonald's

  Nov 2013 - Apr 2014

  Crew Member

  Played an essential role in the delivery of excellent service to customers. Utilized customer satisfaction improvement techniques associated with the business in ensuring the maximum satisfaction of customers and repeat buys. Adhered to all health and safety regulations. KEY RESPONSIBILITIES• Developed an effective working relationship with other crew members in providing valuable service to customers. • Ensured the cleanliness of the kitchen, dining and other vital areas to ensure food safety and hygiene. •Reviewed the complaints of customers, developed solutions to their complaints and made recommendations for business and customer satisfaction improvement. • Assisted in the preparation of food and ensured the production of high quality foods that meets the company's standards. • Attended to customers in a friendly manner, took their orders and served them their request without complaints or dissatisfaction from them. • Operated cash tills and ensured proper management of cash. •Provided assistance to colleagues in discharging their responsibilities so as to avoid lapses. Show less

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  Opticron

  Apr 2014 - now

  Technical Support Specialist

  Oversee and chair all activities relating to fault diagnosis and remedial repairs of various optical devices. Provides efficient and excellent service delivery and channel key strengths towards the realization of the firm's goals which is to support improved repair turnaround, increasing operational efficiency and reducing costs to high standards of customer services. KEY RESPONSIBILITIES• Develop a positive working relationship with customers and utilize necessary repair steps in resolving their issues.• Conduct investigations on customer's complaints, discover and implement solutions and relay vital information on work progress to customers. • Establish and maintain collaboration with colleagues and perform multiple tasks so as to ensure excellent service delivery.• Identify and develop ideas and opportunities aimed enhancing business operation efficiency.• Identify and implement steps aimed at ensuring efficient and accurate completion of every administrative functions, product documentation and records. • Utilize logical strategies in examining devices and identifying the root causes of device faults.• Utilize the information on cause(s) of faults in doctoring a report on part replacement and repair to the manufacturer. Show less