Michael Duff

Experience

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  Proctor Honda

  Aug 2002 - Jul 2004

  Parts Warehouse Team

  -Created and Implemented Smart-Scan Inventory Procedures.-Received and stocked all incoming parts orders using Smart-Scan.-Packaged and scheduled mail and cargo pick ups for all parts orders and warranty returns using FedEx, UPS, and USPS shipping documentation and procedures.-Prepared Obsolescence and Tracking records. -Made proposals/recommendations and changes to warehouse bin and shelf locations for quicker location and retrieval of parts.-Retrieved parts for customers and service orders.-Developed training materials & trained employees.-Member of the ExCELL Improvement/Prevention Team.-Awarded Honda Employee of the Year 2003.-Achieved Bronze Level as a Service/Parts Professional.-Answer multi-line telephone for parts orders and customer service Show less

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  FEMA

  Aug 2004 - Dec 2004

  Disaster Recovery Monitor

  -Supervise Debris Removal Crew.-Issue proposals for timely debris removal.-Prepare documentation for debris removal and dumping.-Use City maps to locate debris and initiate removal procedures.-Handle Resident Complaints.-Complete Daily Report and Evaluation for Crew Debris Removal Progressand Safety.-Investigate and report fraudulent crew activity claims.

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  HI-TEC Associates, Inc.

  Feb 2005 - Jun 2007

  Aerospace Technical Recruiter

  -Recruit for major Civil/Defense companies to fill all aspects of technical positions including: engineering, IT, administrative, and technical/touch labor.-Interview, make hiring decisions, and conduct new employee orientation of contract employees. -Meet with clients to discuss job openings and account details.-Determine Client needs, place appropriately skilled employees on contract/full time assignments and conduct quality control and employee care calls on all orders. -Act as liaison between client and engineering candidate.-Counsel contract employees on interview, behavioral and performance issues, document, and take corrective action as necessary.-Receive, write, and process all client orders in a timely fashion. -Assign appropriate pay rates and bill rates for clients. -Ensure compliance with local, state, and federal laws and guidelines-Access resume databases to locate qualified candidates and engineers.-Research current aerospace programs and projects. Show less

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  Johnson Service Group, Inc.

  Jun 2007 - Mar 2008

  Aerospace Recruiter/Customer Service Representative

  Recruited for major Civil/Defense companies to fill all aspects of technical positions including: engineering, IT, administrative, and technical/touch labor. Interviewed, made hiring decisions, and conducted new employee orientation of contract employees. Determined client needs, placed appropriately skilled employees on contract/full time assignments and conducted quality control and employee care calls on all orders. Ensured compliance with local, state, and federal laws and guidelines

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  IParametrics, LLC

  Mar 2008 - Jun 2013

  IT Administrator and Resource Coordinator

  Research, source, and recruit for opening within our government contracts base. Handle all IT related situations including desktop support and server management. Work with outside IT company to handle issues that cannot be resolved in-house. Work to obtain the latest and greatest innovative technology.

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  Pomeroy

  Feb 2014 - Aug 2015

  IT Desktop Support II

  Provide PC Desktop Support to McKesson local and remote employees. Duties include: Troubleshooting PC issues; PC break/fix; hard drive replacement; network setup; remote access; PC OS re-image/re-install; full laptop support on Dell and HP.

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  McKesson Technology

  Sept 2015 - Nov 2023

  Endpoint Security Analyst 2

  Endpoint Security AnalystMonitoring in and outbound data traffic to ensure that no malicious data (virus, malware, crypto, etc.) enter the McKesson Network. Working with Tanium, SentinelOne and McAfee.

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  Travelport

  Jul 2022 - now

  Senior Information Security Engineer

  Senior Information Security Engineer at Travelport. Current Crowdstrike Administrator.