Nilima Todulkar

Experience

• 

  Hewlett Packard Enterprise

  Sept 2007 - Feb 2010

  Quality Analyst

  Supported corporate users with Hardware and Software issues. Investigated issues reported by customers and accordingly dispatched tickets to the onsite team. Facilitated and participated in conference calls with customers and other departments. Identifying severity issues and alerting the teams to work on getting the issues rectified. Assisted users with issues like VPN, Outlook, AS400, printer, relocation of Assets, Account locks, password reset, creation of IMAC’s ( Install, Move, Add and Change Requests), web based applications, basic blackberry issues, network connectivity, MS Office, etc. Responsible for incident and queue management. Follow-up with users for issues which were been dispatched. Show less

• 

  Fiserv India Pvt. Ltd

  Feb 2010 - now

  • Elaboration and Walk through (Backlog Grooming) of business requirement and specification document for customer signoff.• Extensive training to internal stake holders which includes, interfacing with Development and testing team for achieving the desired results for delivery.• Solution for specific requirements, in coordination with core product team for development.• Reviewed and approved test cases.• Providing BA Acceptance for User Stories before handing over to QA for early fixing of bugs and to ensure the expected functionality is developed.• Presented features to various stakeholders.• Extensive training to new BA’s in the team along with mentoring them in their day-to-day activities. Also, assisting the other BA team members with the functional expectations.• Assist different teams and team members for Product queries, Test Data creation.• Participating in Design Meeting with Product Owner in order to ensure that all the expected functionalities are covered.• Reviewing requirements and giving approvals to the requirement documents.• Writing test cases and test scenarios as per the functional requirements.• Giving Walkthrough sessions with BA, Dev, PM and QA teams.• Execution of the test cases, reporting and tracking defects.• Supporting client during UAT.• Analyzing issues reported in UAT and ensuring they have been resolved.• Performing Smoke and Regression testing.• Managed released Sunday testing for Production Support.• Conducting Knowledge Transfer sessions for the new joinees in the team. Show less Taking calls from the Lending Corporate employees related to NT Accounts, Password Resets, Mainframe, Configuring Outlook, Active Directory, Creating OU under AD, printer related issues, Third Party Software Installation. Trend Micro Installation, Configuring and Installing VPN. Creating or modifying User’s profile in AD for the new employee or existing employees of Lending. Create, delete & manage user accounts, provide/revoke access to network folders & Add/remove users from mail groups. Managing the Citrix MetaFrame server and clients and Troubleshooting connection and credentials related issue. Remotely accessing client’s computer using VNC and RDC to solve the exact issue. Installation of MS Office suites & trouble shooting technical issues related to the same. Installation of third party software packages on users computer and installing new software using group policies. Escalating the incidents to Level 2. Show less

  • Tech Lead Business Analyst

    Apr 2012 - now

  • Senior Network Engineer

    Feb 2010 - Mar 2012
• 

  Infinite Computer Solutions

  Dec 2022 - now

  Technical Manager