Danielle Lisle

Experience

• 

  HM Revenue & Customs

  Jun 2008 - Nov 2009

  Customer Service Advisor

  Working in a busy call centre environment to provide advice to individuals on tax credits. Working with a complex system and hitting call targets. Developed skills in problem solving and communication. Coached new staff into the business and developed a new training schedule to give all new staff the same level of training.

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  Department for Work and Pensions (DWP)

  Nov 2009 - Dec 2014

  Project Manager/Outreach Co-ordinator

  Working on secondment to Local Authority my role included;• Developing a new service for Local Authority staff.• Arranging and attending regional and national meetings to discuss the new role.• Creating new processes and procedures for staff to follow • Managing a team of twelve staff including introducing new continuous professional development systems. • Managing a financial budget.• Ensuring the team met organisational objectives and targets in line with the payment by results model.• Motivating and leading a new team of advisers from various agencies.• Marketing and promoting the new service through social media, email and face to face communications. • Creating and developing workshops for advisers and members of the Local Authority. • Building partnerships with various internal and external clients. • Due to the nature of the role being brand new both within Local Authority and Job Centre Plus I was responsible for constant review of the role and completing reports. This also involved collating data and building databases to do this. • Sourcing and securing outreach locations for a small team working in the North Tyneside area. • Managing a financial budget.• Developing a new one to one process for staff for monthly and yearly appraisal systems.• Researching information and writing business proposals. • Organising and attending events to promote the service and to engage customers. • Developed new processes concentrating on efficiency and value for money whilst putting the customer at the centre. • Delivering one to one advice and guidance on employability. • Liaising with internal and external clients and following up on potential new business leads. • Creating marketing material to market the team in the North Tyneside area. Show less

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  CfBT Education Trust

  Jan 2015 - Feb 2017

  Careers Adviser

  In my current role the main responsibilities include;• Seeking new opportunities for business development.• Creating partnerships with various organisations including training providers and employers.• Delivering information, advice and guidance to a range of adults and young people.• Motivating long term unemployed people towards personal goals.• Creating and delivering group information sessions. • Managing small teams for large scale redundancies. • Organising and prioritising own workload and diary.• Developing new processes for marketing through social and digital media. Show less

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  HM Revenue & Customs

  Feb 2017 - Nov 2022

  • Communications Lead

    May 2020 - Nov 2022

  • Tax Professional

    Feb 2017 - May 2020
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  Freelance, self-employed

  Jan 2018 - Nov 2022

  Content Creator
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  DWP Digital

  Nov 2022 - now

  Senior Digital Communications and Engagement Manager