Mohd Asraf Yahya

Experience

• 

  Sigma Rectrix Systems (M) Sdn Bhd

  Jul 2008 - Dec 2008

  IT Support Technician
• 

  VADS Berhad

  Dec 2010 - Jun 2011

  TECHNICAL SUPPORT

  • Respond to requests for technical assistance in person via phone• Identify and escalate situations requiring urgent attention

• 

  Dewansite Computer Solutions Sdn Bhd

  Jul 2011 - Apr 2023

  System Specialist

  • Involved in handling hardware and software implementation projects and providing post implementation support services to customer.• Provide advanced technical support on the AIX, Windows Server and AS400 platform, maintain the customer operations and management for IBM servers including hardware and software.• Perform daily, weekly and month on monitoring of server performance and health check.• Provide and responsible support, maintenance and upgrade for third party application software.• Provide assistance and support after office hour.• Lead junior team members and assist System Manager. Show less

• 

  Hap Seng Consolidated Berhad

  Aug 2022 - now

  Technical Support Engineer