Mohd Asraf Yahya

Mohd Asraf Yahya

IT Support Technician

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location of Mohd Asraf YahyaWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Technical Support Engineer at Hap Seng Management Services Sdn Bhd

  • Education

    • Universiti Kebangsaan Malaysia

      2006 - 2009
      Bachelor of Information Technology with Honours Information Science
  • Experience

    • Sigma Rectrix Systems (M) Sdn Bhd

      Jul 2008 - Dec 2008
      IT Support Technician
    • VADS Berhad

      Dec 2010 - Jun 2011
      TECHNICAL SUPPORT

      • Respond to requests for technical assistance in person via phone• Identify and escalate situations requiring urgent attention

    • Dewansite Computer Solutions Sdn Bhd

      Jul 2011 - Apr 2023
      System Specialist

      • Involved in handling hardware and software implementation projects and providing post implementation support services to customer.• Provide advanced technical support on the AIX, Windows Server and AS400 platform, maintain the customer operations and management for IBM servers including hardware and software.• Perform daily, weekly and month on monitoring of server performance and health check.• Provide and responsible support, maintenance and upgrade for third party application software.• Provide assistance and support after office hour.• Lead junior team members and assist System Manager. Show less

    • Hap Seng Consolidated Berhad

      Aug 2022 - now
      Technical Support Engineer
  • Licenses & Certifications

    • IBM Certified Specialist - Storage Technical V1

      IBM
      Apr 2018
      View certificate certificate
    • IBM Certified Specialist - Enterprise Storage Technical Support V5

      IBM
      May 2017
      View certificate certificate
    • IBM Certified Specialist - Power Systems Scale-Up Technical Sales

      IBM
      Nov 2018
      View certificate certificate
    • IBM Certified Technical Sales Specialist - Power Systems with POWER8 Enterprise V2

      IBM
      Feb 2017
      View certificate certificate