Garima Singh

Experience

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  IYogi

  Jun 2014 - Aug 2015

  Technical Support Specialist

  • Demonstrated expertise in diagnosing and troubleshooting hardware and software issues, including network connectivity problems, printer errors, and software configuration issues, resulting in a 20% reduction in average resolution time.• Maintained accurate records of support interactions, including detailed documentation of issue descriptions, troubleshooting steps, and resolutions, ensuring compliance with company standards and facilitating knowledge sharing among team members.• Collaborated closely with cross-functional teams to escalate complex technical issues, coordinate hardware replacements, and implement software updates, resulting in a 30% decrease in repeat incidents and improved overall system reliability.• Acted as a subject matter expert for internal staff, providing on-the-job training, creating user guides, and conducting workshops on IT best practices and troubleshooting techniques, resulting in increased user confidence and reduced reliance on external support resources. Show less

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  Dell Technologies

  Sept 2016 - Jul 2017

  Technical Specialist

  • Provided front-line technical support to customers using Dell products and services, ensuring their satisfaction and problem resolution.• Identified and resolved complex technical issues related to Dell hardware, software, and services, utilizing expert troubleshooting skills.• Provided timely and efficient technical assistance to end user, via email and ticketing system.• Collaborated closely with cross-functional teams to escalate complex technical issues, coordinate hardware replacements.Resolved complex technical issues for Dell customers, achieving a 20% reduction in average resolution time. Collaborated across teams to decrease repeat incidents by 30%, significantly improving system reliability and customer satisfaction. Show less

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  Rayfide infotech solution

  Sept 2017 - Jan 2021

  IT Consultant

  Led project planning and risk management, boosting stakeholder satisfaction by over 90%. Directed a five-member team, ensuring project clarity and enhanced stakeholder engagement by 25%. Streamlined processes that improved productivity, while cost-cutting initiatives reduced project expenses by 15%.

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  WNS

  May 2019 - Jan 2020

  Account Manager

  Was working with Google Ads Campaign as Senior Web Account Manager

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  Transform Rural India

  Apr 2021 - Jan 2023

  Development Officer

  Independently managed the technical aspects of the UP-NREGA project, focusing on increased female participation, asset creation, and improved employment opportunities. Implemented robust data quality control through regular audits, enhancing decision-making through actionable data insights. Collaborated with cross-functional teams to execute technology-based initiatives that optimized workflows and boosted productivity.

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  2030 Water Resources Group

  Apr 2023 - Aug 2023

  IT Project Manager

  Developed a project work plan involving governmental and private partners, including training schedules, milestones, and expected outcomes. Mapped workflows and prepared RFPs, ensuring client alignment on project scope. Synthesized extensive datasets, delivering actionable insights to drive decision-making. Customized dashboards, enhancing business unit operations through accessible reporting and streamlined data visualization.

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  Dhwani Rural Information Systems

  Aug 2023 - Jul 2024

  Tech Project Manager

  Led and completed 10 projects independently, handling major clients such as WHO, Tata Trust, and Piramal Foundation. Optimized team productivity by 10% year-over-year by coordinating cross-functional teams towards strategic goals. Created comprehensive project plans, overseeing timelines, budgets, and deliverables to ensure seamless execution aligned with company objectives. Enhanced stakeholder communication through a tailored feedback system, boosting client satisfaction by 20%. Regularly reported project status, mitigating risks and aligning project scope with company goals. Show less

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  Webentic Services

  Jun 2024 - now

  Project Manager

  • Lead AI-driven analytics and digital transformation projects, integrating data science, machine learning, and cloud-based solutions to optimize business decision-making. • Collaborate with data scientists, engineers, and business stakeholders to define technical project requirements and deliver scalable AI-powered products. • Drive agile project management methodologies to improve operational efficiency, reducing project turnaround time by 20%. • Oversee the end-to-end lifecycle of AI/ML product development, from ideation and proof of concept to deployment and continuous improvement. • Develop strategic roadmaps to align AI initiatives with business goals, ensuring optimal use of predictive analytics and automation. • Implement data governance policies to enhance model accuracy, compliance, and security in AI-powered applications. • Manage cross-functional teams to deliver high-impact AI solutions that drive customer success, optimize revenue, and improve user engagement. • Regularly analyze project data to track KPIs, providing actionable insights to stakeholders and improving business outcomes. Show less