Mikkel Haas

Experience

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  Teavana

  May 2013 - Jul 2017

  Team Lead

  • Led a team of sales associates to consistently achieve and exceed sales targets by 10%, through effective coaching, mentoring, and team collaboration.• Delivered exceptional customer experiences by providing in-depth product knowledge and tailored recommendations, contributing to increased customer retention and satisfaction.• Trained and onboarded new team members, ensuring alignment with company sales strategies and customer service standards.• Monitored store performance metrics and implemented strategies to improve efficiency, resulting in a 15% improvement in operational workflows.• Acted as a key point of contact between management and staff, facilitating communication and ensuring a cohesive team environment. Show less

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  Charter Communications

  Jun 2013 - Sept 2015

  Billing Specialist

  • Provided exceptional customer service by resolving complex billing inquiries for business clients, ensuring prompt issue resolution and maintaining client satisfaction.• Collaborated with internal teams to streamline billing processes and improve efficiency, reducing resolution times by 15%.• Assisted clients with billing discrepancies, payment processing, and account management, maintaining a high level of accuracy and professionalism.

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  Toys"R"Us

  Oct 2015 - Aug 2016

  Back-of-House Supervisor

  • Supervised and coordinated back-of-house operations, including inventory management, stock replenishment, and order fulfillment, ensuring efficient workflows and adherence to company standards.• Managed a team of associates, providing training and guidance to improve performance and maintain a safe, organized work environment.• Conducted routine inventory audits to reduce shrinkage and maintain accurate stock levels• Collaborated with front-of-house and management teams to streamline processes and meet customer satisfaction goals during peak seasons.• Played a key role in onboarding and mentoring new hires, fostering a culture of teamwork and productivity. Show less

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  Owatonna Public Schools

  Aug 2016 - Aug 2017

  Educator

  • Developed differentiated instructional materials and assessments, catering to diverse learning needs and increasing engagement and retention.• Leveraged real-time data and evaluations to adapt instructional strategies dynamically, ensuring continuous learner improvement.• Streamlined complex topics into actionable learning objectives for improved clarity and accessibility.

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  Cook County School District 166

  Aug 2017 - Aug 2022

  Educator

  • Designed and implemented data-driven curricula, aligning learning objectives with measurable outcomes to improve learner performance by 20–30%.• Developed differentiated instructional materials and assessments, catering to diverse learning needs and increasing engagement and retention.• Leveraged real-time data and evaluations to adapt instructional strategies dynamically, ensuring continuous learner improvement.• Streamlined complex topics into actionable learning objectives for improved clarity and accessibility. Show less

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  Jack Pine Learning LLC

  Feb 2022 - now

  Instructional Designer

  • Delivered blended learning solutions (ILT, VILT, and self-paced eLearning) tailored to diverse audiences, driving knowledge retention and learner satisfaction.• Administered and optimized LMS and KMS platforms, ensuring seamless learner experiences.• Applied Kaufman’s Levels of Learning Evaluation to assess program effectiveness and refine instructional strategies.

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  Dream Big Jobs

  May 2022 - now

  Instructional Designer

  • Designed and delivered eLearning programs, from analysis and storyboards to SCORM-compliant deliverables, ensuring alignment with organizational goals.• Created interactive learning modules with Articulate 360 and Camtasia, increasing learner engagement through branching scenarios and multimedia elements.• Developed leadership and mentorship training programs in collaboration with stakeholders, addressing diverse learner needs and solving key business challenges.