Rick Brown

Experience

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  Retail Business Solutions

  Sept 1999 - Oct 2003

  Implementation Team Leader

  Writing and updating of workshop procedures, including build and on-site procedures.Ensuring all Health and Safety guidelines were adhered to.Provision of a high quality commissioning & installation service to all customers.Scheduling of team workload.Advice & guidance to Engineers and other members of team.Day to day supervision of the workshop.Project management of various contracts such as Virgin Megastores, Disney and Starbucks.Providing 2nd level support to main customers. Show less

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  Retail Store Systems/Torex/Micros

  Oct 2003 - Oct 2014

  Project Manager/Senior Project Manager

  Ensuring that the project delivered the required products to defined standards of quality within agreed cost, time and other constraints.Planning the project, agreeing the plan with Project Board, and preparing detailed plans for each stage.Defining the team structure and their responsibilities.Building and motivating the team.Execution of the plan, monitoring progress and taking the necessary corrective actions.Identifying, reporting and managing the project risks, including the development of contingency plans.Managing issues; resolving all project issues as they arise, referring those which cannot be resolved, or require a change to the project plan, to the Project Board.Ensuring change management and any required configuration management were properly executed.Management of 3rd party service providers.Manage and maintain internal project documentation.Worked with the Account Team and Customers to define project requirements.Closely working with Pre-sales teams during pre-flight engagement to provide delivery methodology and estimates. Show less

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  Oracle

  Oct 2014 - Mar 2024

  Consulting Practice Manager

  Key member of the Oracle Stores Consulting leadership team, driving the development and management of Oracle’s Store Systems Consulting teams. Managing a team of Project Managers across Europe.Accountable for customer satisfaction and retention. Responsible for the success (high quality, on time, on budget) of the programs/projects Working with the Sales Team to ensure customer satisfaction as well as pursuit of new opportunities. Responsible for structuring the overall program/project plan, budget, schedule and staffing requirements.Responsible for the efficient team utilization and margin on each project. Ensure that company standards, methods and tools are utilised on the projects to achieve project success. Determine responsibilities of assigned department and staff positions to accomplish business objectives.Manage escalations Train and ensure all assigned employees are aware of and comply with company and customer policies and procedures. Lead in various proposals and contractual pricing efforts and drive revenue and profit margin goals. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less

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  Vennersys

  Apr 2024 - now

  Head of Projects and Client Services