Jennifer Surma

Experience

• 

  Target

  Jun 2003 - now

  Q4 and In-store Event Planning: Store Process, Key Seasons, Merchant/Marketing In-store Events - Lead a cross functional team with 40+ enterprise partners to develop and implement 4th quarter processes and strategies for all Target stores-Work with enterprise partners and supervisors by consulting on store process and guest experience on how to implement in-store events to ensure a positive guest experience-Work closely within Store Operations as well as other cross functional teams to accomplish top strategic initiatives -Communicate project status and feedback to managers, senior management, and key stakeholders throughout the organization-Support Store teams through initiatives as well as on-going support of best practices -Actively participate in a business culture of accountability, open communication, team work, personal development, and recognition Show less -Oversee all operations and key financial metrics of a store with $33+ million in annual sales-Directly responsible for the development and performance management of 6 salaried Executive Team Leaders (Assistant Store Managers)-Formulate store goals and focuses to align with company objectives-Lead team to foster an inclusive, open-door culture with focus on team engagement at all levels -Participate in interactive strategy sessions with peers and senior leaders -Assess and select top talent at all levels, as well as recognize, coach and provide meaningful feedback through active performance management-Mentor external store executives in their career development-Mentored 6+ executives to pass paygrade or next level interviews, guided training of 5 Executive Team Leaders in training, and helped to improve performance or upgrade struggling leaders-Selected as District Community Engagment Captain for 3 years - lead 12 stores in community efforts in the Milwaukee area Show less - Oversaw all food operations and operational metrics in a store with $50+ million in annual sales- Led a team of 350 team members, consisting of 2 exempt direct reports and 8 hourly department leaders, to achieve companywide goals and maintain store profitability by managing payroll, inventory levels and creating a positive team environment - Acted as Manager on Duty consistently delivering on execution goals and providing a great customer experience- Created and maintained a green food safety culture for a department accounting for 35%+ of total store sales- Supervised exempt and non exempt leaders by providing developmental feedback and recognition, resulting in increased engagement, intent to stay and internal promotions- Acted as a peer trainer for by training and providing continuous feedback for a new in role Senior Executive over a seven week period of time- Collaborated with Target Headquarters on service and sales related store tests and provided feedback and insight prior to company-wide roll-outs Show less - Led and developed 4 exempt leaders and 200+ non exempt team members to achieve goals relating to sales, payroll, instocks, and guest service in a store with $65 million in annual sales while maintaining comps to the previous year of 30% and higher- Grow profitable sales by delivering a quality shopping experience for guests while representing a productive and friendly team- Set priorities for team members to research out of stocks, set merchandise strategies, and audit signing/pricing to ensure a great guest experience- Built a talented and engaged team by implemeting routines relating to talent management, feedback, recognition and communication Show less

  • Lead Business Partner - Store Operations

    Sept 2013 - now

  • Store Team Leader

    Jun 2010 - Sept 2013

  • Senior Executive Team Leader - Food

    Feb 2009 - Jun 2010

  • Senior Merchant - Executive Team Leader

    Oct 2007 - Feb 2009

  • Executive Team Leader - Hardlines

    Jun 2006 - Oct 2007

  • Executive Team Leader - Logistics

    Apr 2005 - Jun 2006

  • Executive Team Leader - Hardlines

    Jun 2003 - Apr 2005