Troy Hess

Experience

• 

  USAF Tactical Air Warfare Center

  Jan 1990 - Jan 1994

  Communications Computer Programmer
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  USSTRATCOM/J6

  Jan 1994 - Jan 1997

  Communications Computer Programmer
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  425th Air Base Squadron, Izmir Air Station, Turkey (USAF)

  Aug 2000 - Aug 2002

  Chief, Network Control Center
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  332nd EOSS

  Jan 2002 - Jan 2003

  Intel Superintendant/Systems Administrator
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  1st Air and Space Combat Ops. Squadron, Ramstein AB, GE

  Jun 2003 - Jun 2004

  Chief, Intelligence Networks UNIX Support
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  General Dynamics Information Technologies

  Jul 2004 - Jan 2006

  Sr. Unix Administrator
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  General Dynamics Information Technology

  Jan 2006 - Mar 2007

  Team Lead - Data Storage Operations
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  NetApp

  Mar 2007 - now

  Key member of IBM/NetApp Tiger Team responsible for training and equipping IBM sell and support NetApp's OS of the future, clustered Data ONTAP, on IBM's N series storage platform. Assist IBM pre-sales architects with gathering requirements, sizing and configuring clustered Data ONTAP storage systems. Conduct monthly "ask the expert" calls for IBM storage administrators, covering varying topics of interest. Gather requirements then facilitate onsite training to IBM delivery centers in North and Latin America. Provide onsite proctoring of NetApp certification exams. Assist IBM Strategic Outsourcing with support escalations, Root Cause Analysis, implementing best practices, and running proactive health checks. pp Storage Architecture best practices. Show less

  • Partner Technical Lead

    May 2022 - now

  • Solutions Engineer

    Nov 2010 - now

  • Professional Services Engineer

    Mar 2007 - Dec 2010