
Floydena Walker-Thurston
Branch Operations Customer Service Representative

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About me
Human Resources Professional, Talent Management Consultant, Photographer
Education

Sojourner-Douglass College
2002 - 2007Bachelors Accounting and Administration
Experience

Commonwealth Bank Ltd
Jul 2001 - Dec 2011Branch Operations Customer Service RepresentativePrevious Job Description Secretary to AVP, Corporate Accounts · Assist AVP with the preparation of monthly budget variance analysis. · Assist in the preparation and distribution of other reports such as Quarterly Self Assessment, AVP Monthly Department Report, Quarterly Branch Summary Report and any other report as required by the AVP. · Prepare monthly journal entries. · Maintain record for subsidiary company including posting in QuickBooks and Fiserv. To ensure that all posting adjustments are completed monthly and the preparation of the monthly Management Accounts are completed. · Perform special projects under the supervision of the AVP Corporate Accounts. Show less

Commonwealth Bank
Jul 2001 - Feb 2010Accounts Payable
Commonwealth Bank Ltd.
Mar 2010 - Dec 2011Data Processor - Branch OperationsReconcile all Bank Statements with General Ledgers daily (BSD, USD, GBP and CAD). Research Outstanding Entries in General Ledger Accounts and Bank Statements to journalize corrections. Receive and ensure all Stop Payments requests are processed and dispatched. Check and notify the branches of all outstanding Loan and Time entries and ensure that they are processed. Clear all outstanding debits in the Official Checks G/L and ensure that all checks over 6 months are Stale-; entries. Prepare Stale-dated Reconciliation every month and dispatch to the different branches. Two years experience in Wire Transmission (via WANDA, SWIFT and Citidirect Online Banking Show less

Aspera Ltd.
Sept 2012 - May 2014HR Manager• Manage and maintain a staff compliment for a Customer Service Department, 23 store locations in New Providence, 10 store locations in Grand Bahama and 1 store location in Abaco.• Maintains the work structure by updating job requirements and job descriptions for all positions (150+ employees).• Ensure policies and procedures are up to date and in line with the Labor laws.• Responsible for the implementation of new training manuals.• Maintains organization staff by establishing a recruiting, testing, and interviewing program; conducting and analyzing exit interviews; recommending and implementing changes.• Prepares employees for assignments by establishing and conducting orientation and training programs.• Preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.• Ensures planning, monitoring, and appraisal of employee work results by training supervisors to coach and discipline employees; hearing and resolving employee grievances; counseling employees and supervisors.• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims.• Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records; representing the organization at hearings.• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.• Completes human resource operational requirements by scheduling and assigning employees; following up on work results. Show less

Baker Tilly Gomez
May 2014 - Jan 2015Corporate Restructuring and Human Resources
FML Group of Companies
Jan 2015 - Jun 2017HR Manager
Atlantis Bahamas
Jun 2017 - Jan 2020Associate Director of Recruitment
Jun 2018 - Jan 2020Senior Recruitment Manager
Jun 2017 - Jun 2018

Sure Property Management
Apr 2021 - nowPartner
The Talent Wiz Ltd.
May 2023 - nowOwner and Consultant.webp)
Framed by Floydena (Angel Eyes Photography)
Jul 2023 - nowOwner and Photographer
United States Embassy, Nassau, The Bahamas
Feb 2024 - nowHuman Resources Specialist
Licenses & Certifications
- View certificate

Strategic Human Resources
LinkedInOct 2022 - View certificate

Train the Trainer
LinkedInFeb 2023 - View certificate

Leading and Motivating People with Different Personalities
LinkedInFeb 2023
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