Imran Khan

Experience

• 

  Muruty A.V.R & Co.

  Feb 2013 - Dec 2013

  Management Trainee

  Worked as a management trainee under cost accountant Mr. A.V.R Muruty.

• 

  Amazon

  Apr 2016 - now

  To ensure offering a rich array of advertising solutions. My responsibility involves to partner with advertisers to reach Amazon customers on Amazon.co.au and NZ, across other owned and operated sites, on other high-quality sites across the web, and on millions of devices.It also involves partnering with advertisers, educating them, and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As an account manager, my role is to manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets.Ensuring to nurture customer relationships and create revenue opportunities from the advertisers working across different categories. I not only dive deep into data to understand trends but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders.Additionally, I am to leverage Amazon’s proprietary data to provide strategic and personalised recommendations, influencing both my internal team and your external customer to facilitate them reaching their business goals. My role is highly collaborative, working with creative, senior sales, product, finance, and retail partners to drive process improvement to gain efficiency and foster collaboration. It also includes strategic digital expertise and influence, which are considered critical to unlocking greater value and impact for Amazon AU advertisers. Show less To contribute to Amazon’s strength as a world-class eCommerce platform and integrate advertising into the shopping experience from first discovery to purchase.My role is to build a portfolio of self-service, cost-per-click advertising programs to enable all advertisers to engage with customers in relevant ways for Amazon Ads. Along with helping scale advertisers and grow Amazon business partners to create and manage media campaigns, ensure strong campaign performance, and deliver a positive return on investment for our emerging and growing advertisers.Specific responsibilities include working with the Amazon Ads sales team to create strategic media plans, project-managing all pre-launch work, setting up campaigns, interacting with advertising agencies/seller in-house teams/account managers, raising the bar on creative quality, optimising campaign performance by analysing metrics, reporting, and diving deep to provide insights to clients, showcasing category performance and creative insights.In addition to working closely with other client-facing teams, a part of day-to-day operation involves interacting with product development, finance, legal, business teams, advertising agencies, and sellers. Show less Act as the primary interface between Amazon and 3rd party sellers and merchants, guiding them and providing timely and accurate operational support on the Amazon platform. To ensure and make sure it has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. Core responsibility also involves addressing chronic system issues, providing process improvements, developing internal documentation, and contributing to a team environment. Show less To play a critical role in the support of Amazon devices (Fire TV, Amazon Echo, Alexa) and large-scale digital offerings. Core responsibility involves using my knowledge and expertise to ensure quality support for Amazon devices and services and is expected to identify and escalate key product support issues and dive deep into contacts and data to uncover systemic problems. As a subject matter expert, I am empowered to use my intimate knowledge of customer service and Amazon products to facilitate feedback and detailed insights that drive changes and improvements to products, support strategy, and operational execution. Show less

  • Account Manager

    Oct 2022 - now

  • Account Specialist (Ads On-boarding)

    Aug 2020 - Oct 2022

  • Advertiser Support Associate (Sponsored Ads.)

    Mar 2018 - Aug 2020

  • Seller & Brand Support Associate (Merchant and Seller Relation)

    Jun 2017 - Mar 2018

  • D2TS Associate (Technical Support Ops)

    Jun 2016 - Jun 2017

  • CS Associate

    Apr 2016 - Jun 2016