Mallory Vaughan

Experience

• 

  Watts & Sons Supermarket

  Jul 2011 - Dec 2012

  Store Cashier

  Processed shipments and maintained organized stock shelves.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Processed all sales transactions accurately and in a timely fashion.

• 

  Deb Shops, Inc.

  Jan 2013 - May 2013

  Retail Cashier

  Performed floor moves, merchandising, display maintenance and housekeeping.Sought opportunities to up-sell and add-on additional merchandise.

• 

  Bluefield College

  Jan 2013 - May 2013

  Academic Tutor

  Guided students in developing essays for college-level courses.Discussed studying strategies and recommended courses of action to help students meet their writing goals.Instructed students from diverse socio-economic backgrounds to help them to improve their writing skills and excel in school.

• 

  Bluefield College

  Aug 2014 - May 2015

  Editor of the college’s literary magazine, "The Bluestone Review."Decided whether a piece was ready for publication and approved final versions of the piece.Collaborated with writers to maintain individual voice while eliminating issues with factual accuracy, grammar and spelling. Taught a freshman-level writing course. Made difficult concepts understandable to students.Gave feedback to students on the quality of work for each paper.

  • Academic Internship: Editor

    Jan 2015 - May 2015

  • Academic Internship

    Aug 2014 - Dec 2014
• 

  Outback Steakhouse

  May 2016 - Nov 2016

  Server

  Led health safety crewServed guests promptlyTrained servers and hostsResolved team conflictsLed team meetings

• 

  Max's on Broad

  Nov 2016 - Nov 2017

  Server

  Trained hosts, bussers, and new serversFast-paced EnvironmentService-Oriented AttitudeConflict Resolution in Customer-Facing SituationsMenu Knowledge and Product UpsellingPrioritizing Tasks under PressureMaintaining Cleanliness and Hygiene Standards

• 

  Peter Chang

  Nov 2017 - Mar 2019

  Server

  Customer Service ExcellenceTeam CollaborationTime ManagementProblem-solving under PressureMultitaskingAttention to Detail

• 

  Easy Step Enterprises

  Mar 2019 - Jul 2021

  I enhanced Good Feet's brand visibility and audience engagement through various marketing initiatives:Managed customer stories for marketingCreated daily social media content for 15+ profilesOversaw profile maintenance and engaged with audiencesExpanded follower base on all platformsExecuted email marketing campaigns for Good FeetDeveloped campaign messages, dates, and themesMaintained Mailchimp databaseContributed to weekly TV segmentsCoordinated community engagement and events Show less I facilitated new training programs, individualized training sessions, strategic planning, and recruitment at Easy Step Enterprises:Launched new training materials in multiple locationsHeld individualized training sessions to encourage growth and retentionPrioritized strategic training for consultants and managementImproved the recruitment website user experienceImplemented Sugar CRM for customer retentionDeveloped manuals for sales and managementLed a training video series to increase engagementLed companywide training calls during Covid-19Established Covid-19 procedures across 9 locationsCreated an ongoing training resources for management Show less

  • Creative Content Lead

    Oct 2020 - Jul 2021

  • Training and Development Manager

    Jan 2020 - Oct 2020

  • Lead Trainer

    Dec 2019 - Jan 2020

  • Sales Associate

    Mar 2019 - Dec 2019
• 

  Unboxed Training & Technology

  Jul 2021 - now

  I lead project teams alongside sales and project managers to support writers, designers, and animators so we can bring our industry expertise to clients. We continue to help companies develop skills at the pace of change. I collaborate with project teams to create training content for Fortune 500 companies across several industries to develop content for:Virtual and Instructor Led TrainingArticulate Rise eLearningArticulate Storyline eLearningAnimations for Training VideosLive Action ProductionTraining WorkbooksJob AidsHuddle ActivitiesTrain the Trainer SessionsCommunication PlansChange ManagementOnboardingSystems Training

  • Sr. Learning Experience Designer

    Mar 2023 - now

  • Learning Experience Designer

    Jul 2021 - Mar 2023