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Ivan Georgiev

Ivan Georgiev

Technical Support Specialist

Followers of Ivan Georgiev81 followers
location of Ivan GeorgievBulgaria

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  • Timeline

  • About me

    Experienced IT Professional | Serviceware ITSM Software Administrator/Developer | CompTIA Security+ SY0-701 Certified

  • Education

    • УНИБИТ

      2016 - 2020
      Bachelor's degree Computer Science 5.86

      Activities and Societies: Object oriented programming on C++ ; Web technologies ; Computer architecture ; Operating systems ; Visual programming IDEs ; Data bases - MySQL ; SQL ; Programming C# ; Artificial Intelligence; ASP;

    • УНИБИТ

      2020 - 2022
      Master's degree Computer and Information Systems Security/Information Assurance 5.83

      Activities and Societies: Stand at the frontlines of today’s cyber battlefield. Help businesses defend themselves from cyber-attacks as a security consultant, ethical hacker or in-house cybersecurity manager. Learned all about data forensics and cloud computing and protection, and explore the thrilling world of cyber threat intelligence.

  • Experience

    • Tek Experts

      Jun 2018 - Jan 2019
      Technical Support Specialist

      • Provide support and consultancy for clients about The Vertica Analytics Platform• Raise tickets in Collaborative Software Jira and Confluence• Perform tests on cutomer`s implementation of The Vertica Analytics Platform• Find, analyze and fix customer`s issues• Conducting online meetings for deep root cause analysis of the problems

    • Hostway

      Jun 2019 - Sept 2019
      Customer Support Specialist

      • Communicate with customers using chat, email and phone• Provide online assistance for subscribing domains and hosting• Answer customer queries in timely and professional manner• Collaborate closely with other team members and colleagues in the office• Guide customers into finding the best solution for them• Raise tickets in Zendesk ticketing system• Investigate email delay problems.

    • SEEBURGER Bulgaria

      Nov 2019 - now
      Application Administrator

      • Administrate, support and develop ServiceWare ITSM(helpLine) as a SaaS B2B• Finding and fixing bugs in User Dialogs and Workflows• Develop new user dialogs• Prepare custom SQL queries for editing records in prod/test environment• Prepare custom SQL queries for reporting purposes• Create PowerShell scripts for monitoring specific tables• Migrate current version to a future one

  • Licenses & Certifications