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Robin(Zhi) Luo

Robin(Zhi) Luo

Team Lead and Customer Service Representative

Followers of Robin(Zhi) Luo725 followers
location of Robin(Zhi) LuoAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Commercial Partner at Bank of New Zealand

  • Education

    • Massey University

      2012 - 2016
      Bachelor of Science (B.S.) Mathematics

      Activities and Societies: Basketball Referee for PNBA and plays for Massey Basketball team, Basketball club, Melion club

    • Open Polytechnic of New Zealand

      2018 - 2019
      New Zealand Certificate in Financial Services Level 5 Financial Planning and Services

      3 month away to complete the course and by the end of the course, i will be able to demonstrate:-professional practice, requirements of regulations, professional practice standards and operational guidelines as a financial adviser-an understanding of the stages of financial advice and products-an understanding of the relationships between economic environments and the financial market-the steps in giving financial advice.-the principles of investment, investment risk and… Show more 3 month away to complete the course and by the end of the course, i will be able to demonstrate:-professional practice, requirements of regulations, professional practice standards and operational guidelines as a financial adviser-an understanding of the stages of financial advice and products-an understanding of the relationships between economic environments and the financial market-the steps in giving financial advice.-the principles of investment, investment risk and return, investment products and investment advice, OR-the principles of risk, risk management and underwriting, and specialist knowledge in at least one area of insurance, OR-the principles of lending, home loan products, the loan application process, and external factors that impact on the residential property market Show less

  • Experience

    • Domino's Pizza Enterprises Limited

      Jul 2010 - Mar 2012
      Team Lead and Customer Service Representative

      Customer service over the phone and at the counter, cash handling, handle customer concerns and complaints, food safety and ensure team member's performs up to standard

    • Renren.com

      May 2012 - Jun 2012
      Sales Intern

      Strategic consulting and media recommendations, ensure media strategy and ideas are meet with client's need, assist sales manager and internal teams to present case studies and products to potential customers, brainstorming, research, project timeline, briefing etc

    • Travelpharm

      Aug 2015 - Nov 2015
      Sales Assistant

      As a sales assistant in the NO. 1 retail award company in the Auckland International Airport, my daily target is to generate revenue for the company and meet daily sale's target by working with a professional sales team in 4 different stores. Give our customers first class customer service and advice about the company product and services.

    • New Zealand Post

      Nov 2015 - Sept 2016
      Contact Center Consultant

      Interact with customers on daily basis to provide answers to inquiries involving company’s product and services. Ensuring a high level of customer service is achieved and the service standards are met and exceeded.One TeamDo What's RightRaise the BarMake it Easy

    • Bank of New Zealand

      Sept 2016 - now

      Managing a portfolio of BNZ Partners medium enterprise customers Senior role leading a team of 5 bankers who look after a portfolio of business customers and build ongoing relationships. Specialize in home lending

      • Commercial Partner

        Apr 2024 - now

      • Business Partner Acquisition

        Dec 2020 - Apr 2024

      • Senior Business Manager

        Apr 2020 - Dec 2020

      • Business Manager

        Feb 2019 - Apr 2020

      • Lending Coach

        Jun 2018 - Feb 2019

      • Home Loan Banking Advisor

        Jan 2018 - Jun 2018

      • Banking Advisor

        Sept 2016 - Jan 2018

  • Licenses & Certifications

    • Apprentice Level Referee course

      Basketball New Zealand
      Sept 2014

    • Seventh Kyu Grading Certificate

      Waikato Kendo Club
      Nov 2005

    • Developing Business Acumen

      LinkedIn
      Jul 2019
      View certificate certificate

    • Learning to Be Approachable

      LinkedIn
      May 2019
      View certificate certificate

    • Strategic Thinking

      LinkedIn
      Jul 2019
      View certificate certificate

    • NCEA level 3

      New Zealand Qualifications Authority

  • Volunteer Experience

    • Referee

      Issued by Palmerston Morth Basketball Association on Apr 2014
      Palmerston Morth Basketball AssociationAssociated with Robin(Zhi) Luo

    • Treasurer

      Issued by Massey University Mixed Basketball Association on Feb 2013
      Massey University Mixed Basketball AssociationAssociated with Robin(Zhi) Luo