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Antony G.

Antony G.

Customer service executive

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location of Antony G.Bengaluru, Karnataka, India

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  • Timeline

  • About me

    Technical Specialist at HCLTech

  • Education

    • Prasanna Bharathi University

      2002 - 2005
      Bachelor's degree Computer Science

  • Experience

    • MPHASIS

      Feb 2005 - Aug 2006
      Customer service executive

      Worked for a leading credit card industry in Bangalore (Capital One UK) inbound process. Great ability to observe, receive, and otherwise obtain information from all relevant sources and helping customers to sort their over limit credit amount. Helping customers to avoid falling into delinquency.

    • Hewlett Packard Enterprise

      Oct 2006 - Nov 2018
      Storage Consultant

      Technical support engineer for HP 3PAR Products of both Classic and StoreServ Storage Array. Provide technical support and remote Storage Solutions for the Administrators of various companies and the Infrastructure team who have HP 3PAR Storage products installed for Data Protection. Working through Hardware and Software issues which may involve Remote Copy Target failures, troubleshoot issues with volumes at chunklet level, Raw space allocation threshold issues and to take remote on a 3PAR Array and work on CLI sessions on InForm OS (3PAR Linux based Operating System) to troubleshoot and collect logs. Worked on Node issues and failures with 3PAR products and also on Alerts coming from the Service Processor installed on a 3PAR Array.Approve dispatch on tickets by validating the Troubleshooting steps performed to isolate the issue and accordingly provide the service options. Show less

    • VMware

      Nov 2018 - Mar 2020
      Technical Support Engineer at VMware

      Provides support to customers, using Vmware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

    • Dell EMC

      Mar 2020 - Feb 2022
      Technical Support Engineer

      Participate in root cause analysis of major incidents. Provided status and recommendations including performance, design and service improvement reports, open incident status, and fix implementation/release schedule.Troubleshoot issues related to vvols, storage connectivity and performance issues.Moderate knowledge of VMware SRM, and NSX.

    • HCLTech

      Feb 2022 - now
      Technical Specialist

      Technical support on Dell VxRail and vSan

  • Licenses & Certifications