Vikram Sawarn

Experience

• 

  Evalueserve

  Feb 2008 - May 2010

  Network administrator

   Worked as Network administrator also served the responsibility of shift lead.  Documentation, designing and implementation of New Projects. Responsible for managing, configuring, troubleshooting, and documentation, for EvalueServe Network Infrastructure (Data, Security) worldwide. Responsible to increase the Global network infrastructure, designing, configuring and implementation. Responsible for managing, configuring, and troubleshooting EvalueServe Network Infrastructure in Gurgaon(4locations) Chile, China and Romania location using EIGRP, MPLS for remote locations connectivity. Responsible for managing, configuring, and troubleshooting EvalueServe Network security, VPN connectivity, PIX firewall,ASA, Access Control Server, IPS,and VPN Concentrator for worldwide facilities. Show less

• 

  Accenture

  May 2010 - now

  Experience Summary: - Data Operations Team Lead – IT services and Operations Accenture Services PVT LTD (Client Royal Bank of Scotland and Merck) May 2010 till date. Active participation in Major and Critical network outage bridges. Maintained respond, restore, resolve SLA's for all regions more than 98.5% for entire tenure. Serving as an 1st point of escalation for Data Network related issues. Full accountability for managing day to day network changes. Accountable for configuring, installing, and managing remote installations of LAN / WAN hardware for remote offices. Accountable to provide complete RCA for all network outages. Working closely with Service Management Team for all Network related problem Ticket and Incidents. Accountable to Identify and resolve chronic issues & convert them in to SIP. Responsible to maintain and manage total IM queue count. Responsible to control aging cases. Show less  Team Lead for L1 & L2 engineers working on operational support of the RBS Global Data Network. Act as first level escalation source in case team members/Client need assistance. Keep up to date with new products and services that are supported by RBS NOC. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation. Identify and resolve chronic issues & convert them in to SIP. Conduct Quality Audit of the incidents worked and closed by the team. Drive innovation & reduce redundant effort to increase efficiency. Manage attrition & plan timely rotation of team members. Identifying the risk issues in advance and makes aware to Data resources. Proactively monitoring all the RFB, Critical/Core device alert along with branch outage report. Participated in various operational calls.  Maintain the Work in Hand /basic hygiene is the prime responsibility being Team lead. Responsible to maintain and manage total IM queue count. Responsible to control aging cases. Show less

  • Service Management Specialist

    Jan 2014 - now

  • Technical Team Lead

    May 2010 - now

  • Shift Tech Lead

    May 2010 - now