Robyn Wilson

Experience

• 

  PaperlinX

  Apr 2014 - Apr 2015

  Sales Support Administrator

  I carried out various administration and sales support duties within the digital sales support department including preparing product sample packs, and distributing them to both account managers and potential customers. Preparation of customer quotes on behalf of account management and hardware reps, Following which if accepted I would place the orders on our internal systems and with our suppliers, chase the deliveries of hardware and make installation arrangements with customers and technicians. This would then be followed through to the end, paperwork collated and invoicing processes completed. I would take sales support calls in relation to products and general queries from customer and other Paperlinx branches as this team is a central knowledge hub for the company, as well taking detailed information and logging technical issues on our internal system so they can be followed up by the relevant technical parties. Show less

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  Arora Hotel Manchester

  Mar 2015 - Oct 2016

  Within 6 months of my previous role as nights receptionist I was also trained to cover the role of assistant night manager which led to me being promoted to Nights Manager within a 141 bedroom, citycentre hotel. The nights manager role includes all previous responsibilities as well as preparing dailystatistics and financial data for the next shift, covering other departments over the course of the night, ensuring security of the hotel and guests, as well as the smooth running of the hotel. Within thisrole I gained various new skills and had the opportunity to further my experience with face toface conflict resolution and proactive planning. Training and development of various staff roles withinthe premises was a high focus of mine to maintain a high standard of customer satisfaction. I workedclosely with 4 members of the night’s team to ensure a proactive approach to the night ahead is taken,to ensure maximum productivity is achieved. Working directly with members of the public you haveto be fast and efficient to assist with the relative queries you encounter throughout the evening. Show less

  • Night Operations Manager

    Aug 2015 - Oct 2016

  • Night Receptionist

    Mar 2015 - Aug 2015
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  The Dining Club Group

  Nov 2016 - Oct 2022

  To organise my team and its workload, ensuring performance is of the required quality and kept to a high standard and to meet/exceed the changing needs of the business. My workload involve's delegating tasks, monitoring the team's performance, providing coaching sessions both side to side and remote, quality monitoring and feedback, carrying out all aspects of performance and attendance management.I am also required to work closely with other leaders within the business and have a holistic view and interest of the day to day and longer-term business requirements across all departments. Show less

  • Sales Fulfilment Supervisor

    Jul 2020 - Oct 2022

  • Business Support Supervisor (and Health & Safety coordinator) at The Dining Club Group

    Apr 2018 - Jul 2020

  • Business Support Co-ordinator

    Nov 2016 - Apr 2018
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  Capgemini

  Oct 2022 - Nov 2023

  Software Engineer
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  Stockport Council

  Feb 2024 - now

  Accounts Receivable Admin Assistant