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Gaurav Jaiswal

Gaurav Jaiswal

Sales, Australian Telecom

Followers of Gaurav Jaiswal2000 followers
location of Gaurav JaiswalGurgaon, Haryana, India

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  • Timeline

  • About me

    Global DSM Lead - Learning & Development

  • Education

    • Notre dame academy munger

      -

    • Alagappa University

      2007 - 2010
      Bachelor's Degree BBA - Customer Relationship Management

      • 12th Standard in commerce ( Hd Jain College, 2007).• 10th Standard ( Shivam Convent School, 2005).

    • Alagappa University

      2007 - 2010
      BBA Customer Relationship Management

  • Experience

    • Delhi Call - EDirect PTY Ltd

      May 2007 - Apr 2010
      Sales, Australian Telecom

      DCC is a Telecom company which operates in Australia in the name of VIPTEL. Its network sharing partner is Optus.My role as an executive was to sell VIPTEL postpaid connections & offers which included product promotions & hardcore sales to Australian customers.My responsibilities were increased & apart from sales, I was also taking care of the customer satisfaction survey, service evaluation and referrals' collection. My role was to focus on quality parameters and maintaining standard of the services delivered. The main responsibility & focus was on improving the customer experience, better CSAT scores & sales co-ordination. Show less

    • NIIT Limited

      Aug 2010 - Jul 2011
      Training Administrator

      ELS- Managed Services (Enterprise Learning Solution) is a division of NIIT LTD which provides training & administrative solutions to its worldwide clients.Description:I was a part of PILOT project STATOIL which is a leading OIL Company of the world. My role was to organize & administer HR training for all Statoil employees. I was also cross trained in various business processes and I was promoted to join the SWAT team. The role of this team was to undertake the responsibilities of the projects which required support to deliver better service. The main focus of the SWAT team was to identify the improvement area & redefine the business process to improve the service level. ( Our contribution has lead project Statoil to raise its CSS Score to 4.8 from 3.2 out of 6 which was considered as big achievement for a pilot project ). Being in Swat team, I have undertaken training administration projects ( PHILIPS & NOKIA ) along with my primary project Statoil. My ideas & contribution has led to introduction of new business process of Email Reminders in Project Philips which was appreciated by client & resulted in expansion of Training delivery business in this project. Show less

    • Vedanta Interiors Pvt Ltd

      Jul 2011 - Dec 2014
      Assistant Manager Business Development

    • American Express

      Apr 2015 - Mar 2016
      Relationship Professional

    • NIIT Limited

      May 2017 - now

      • Project Manager

        Feb 2022 - now

      • Project Lead - Learning Delivery

        May 2017 - Feb 2022

  • Licenses & Certifications

    • Diploma in Computer Applications

      RCSM