ALFONSINA CUOCO

Experience

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  König Hotel Senta Cruz

  Jan 2011 - Aug 2011

  Hotel Receptionist

  • Welcoming guests to the hotel in a polite, friendly and helpful manner.• Dealing with late arrivals and assisting with early check-outs.• Check out departing guests using the hotel’s accounting system.• Taking payment from guests in the form of cash or credit cards.• Dealing with and resolving customer complaints.• Checking function sheets.• Managing group bookings for conferencing, the restaurant and accommodation.

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  The Star Sandal, Pub and Steakhouse.

  Jun 2012 - Sept 2012

  Bar Manager and Head Waitress

  • Replenishing and restocking the bar, always ensuring high level of stock management efficiency• Reorganised the meeting booking process, implementing an online system which all staff can access, leading to reduced diary conflicts within the team• Helped provide a safer workplace by cataloguing and dispatching health and safety information and posters for the whole company• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.• Daily Stock Control and full weekly audit.• Organising the daily rota and duties.• Responsible for management of brand standards, stock rotation & cashing up. • Working with the Executive Chef in coordinating & planning for big events.• Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers. Show less

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  Barnbrooks Restaurant Ltd

  Mar 2014 - Nov 2015

  Bar tender and Server

  • Replenishing and restocking the bar, always ensuring high level of stock management efficiency• Helped provide a safer workplace by cataloguing and dispatching health and safety information and posters for the whole company• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.• Daily Stock Control and full weekly audit.• Responsible for management of brand standards, stock rotation & cashing up.•Working with the Executive Chef in coordinating & planning for big events.• Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers. Show less

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  Mex Cantina

  Jan 2015 - Jan 2016

  Bar Manager and Assistant Restaurant Manager

  -Doing regular stock-takes and ordering as necessary-Handling deliveries-Maintaining the condition of beer and wine-Overseeing or liaising with the kitchen-Enforcing health and safety rules-Adhering to budgets, increasing profits and managing cashflow oversee accurate cash-up procedures and ensure necessary paperwork is complete-Ensure adherence to cash management procedures-Ensure adherence to stock control procedures-Monitor and order supplies-Liaise with suppliers and sales representatives-Make certain all deliveries are checked in correctly and documentation is correct-Check stock is correctly rotated and stored to reduce wastage-Oversee the bar display to maximize functionality and attractiveness-Advanced knowledge of spirits, wine and beer as well as mixes and garnishes.-Glassware and equipment expertise. Show less

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  Barber DTS

  Mar 2017 - now

  Account manager