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Akshai Thadathil

Akshai Thadathil

Customer Care Representative

Followers of Akshai Thadathil671 followers
location of Akshai ThadathilMumbai, Maharashtra, India

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  • Timeline

  • About me

    Client Advisory & Relationship | Postgrad in Marketing

  • Education

    • Welingkar Institute of Management

      2021 - 2023
      Postgraduate Degree Marketing/Marketing Management, General Distinction

    • University of Mumbai

      2015 - 2017
      BCom - Bachelor of Commerce Business/Commerce, General

  • Experience

    • Sitel

      Jun 2017 - Jun 2019
      Customer Care Representative

      Sitel Mumbai - MoneyGram Process – started my career on 14th June 2017 as ‘CSE’ with below promotions:•Customer Service Executive (Tier 1 department) –– handling customer calls regarding send and receive money – •Holds department (Tier 2 department)– handling calls, inspecting customer’s transaction went on hold due to suspicious activity or by other reasons.•Anti-Fraud Alert System (Tier 3 department)– handling calls,Filling call sheets, inspecting customer’s transaction, high risk suspicious transactions, interviewing clients, AML verification, Preventing fraud and giving scam awareness . Show less

    • Vafa pirouz Caspian shipping

      Aug 2019 - Dec 2019
      Seaman

      worked as a trainee on designation of ordinary seaman mainly my duties was watchkeeping , S2S operation, Ballasting & de-ballasting,Hydraulic hatch cover operation ,bunkering , deck work and engine work as per the requirements.

    • IndusInd Bank

      Mar 2020 - Nov 2020
      Assistant Manager

      Worked in credit card department. Daily MIS tracking, Leads conversion, Client servicing & Cross Selling products.

    • Marcellus Investment Managers

      Nov 2020 - Nov 2024

      • Client Advisory and Relationship

        May 2023 - Nov 2024

      • Service Relationship Manager

        Jan 2022 - Apr 2023

      • Operations Team Member

        Nov 2020 - Dec 2021

  • Licenses & Certifications