Tory Brackett

Experience

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  Center for Acupuncture

  May 2009 - Aug 2012

  Administrative Assistant

  • Managed scheduling, appointments, greeting patients, collecting fees, billing and banking • Recommended and worked out a position for a co-worker, trained and coordinated a schedule with them as well

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  Omni Hotels & Resorts

  Jun 2014 - Aug 2014

  Food and Beverage Intern

  I completed a comprehensive food and beverage management internship at this four diamond resort. This included rotating through multiple food outlets: the steak house, the main dining room, in-room dining, the coffee shop, and the outdoor pool restaurant.

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  The Biltmore Company

  Jun 2015 - Aug 2015

  Catering and Conference Services Intern

  I trained with catering and conference service managers to plan and execute events across the 8,000-acre estate, while gaining hands-on experience in housekeeping, restaurants, banquets, and the front desk at the four-star, four-diamond inn. Additionally, I oversaw the backstage catering tent for band and crew members during Biltmore's annual Summer Concert Series.

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jun 2016 - Feb 2017

  Manager in Training

  My Manager-in-Training program was food and beverage focused. Within a month of training, I independently managed events while collaborating closely with banquet managers. I also completed cross-training across all departments in the 1,800-room, four-star hotel, gaining experience in housekeeping, front desk, stewarding, sales, event management, engineering, HR, security, purchasing, culinary, finance, and restaurants and bars.

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  Marriott International

  Feb 2017 - Oct 2020

  I worked closely with premier clients to plan and execute events, consistently exceeding expectations and adapting to their needs. My experience spanned a variety of events, from small room blocks to large corporate conferences. I helped raise the team's Event Satisfaction Score from 84.7% to 93.6% in 2019, achieving a personal score of 94%. I also managed contract addendums for catering and room blocks, ensuring seamless accommodations for increased group requirements. During a $100 million hotel renovation, I demonstrated flexibility and resourcefulness in maintaining business operations. Additionally, I focused on maximizing food and beverage revenues through upselling and soliciting affiliate business, while effectively communicating with all hotel departments to ensure successful event execution and strong client relationships. Show less Upon completing the Manager-in-Training program at the Sheraton Dallas, I transitioned into the role of Banquet Manager at the same property. In this capacity, I was responsible for helping to oversee the daily operations of the banquet department, including managing a team of servers and coordinating events ranging from small gatherings to large-scale functions for up to 13,000 attendees across 230,000 square feet of meeting space. Additionally, I conducted the weekly banquet beverage inventory, overseeing over $100,000 in product, to ensure that ordering was done in a cost-efficient manner and that inventory levels were maintained appropriately for event needs. Show less

  • Event Manager

    Sept 2018 - Oct 2020

  • Banquet Manager

    Aug 2017 - Sept 2018

  • Sales Site Specialist

    Feb 2017 - Aug 2017
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  Marriott International

  Jun 2021 - now

  As one of the lead Senior Managers of Meeting & Events at the largest Sheraton property in the U.S., I oversee client relations and serve as the primary contact for group and catering clients throughout the booking process. Recognized as a 2023 Marriott Top Performer, ranking in the top 5% of my discipline, I managed 34 groups in 2023, generating $18.4 million in room and catering revenue. I improved my Event Satisfaction Survey Planning Score from 94% in 2022 to 100% in 2023 by implementing operational adjustments that enhanced client satisfaction. I also handle strategic planning and forecasting to optimize hotel capacity and profitability across our 1,800 guest rooms and 230,000 square feet of meeting space. Additionally, I mentor and train new event managers, plan high-level client and corporate events, and ensure all contractual agreements are upheld for meeting space, food, beverage, and special concessions. Show less

  • Senior Manager Meetings & Events

    Sept 2021 - now

  • Event Manager

    Jun 2021 - Sept 2021