Julie Panke

Experience

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  Ohmeda Medical (GE Healthcare)

  Jan 1985 - Jan 1990

  Customer Service Return Merchandise Coordinator-Life Support
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  TDS Telecommunications Corp.

  Nov 1990 - Jan 2018

  ●Functional lead and point of contact to key stakeholders, subject matter experts, process owners, and clients requiring support on procedures, applications and billing processes●Produced clear, concise functional requirements on time for new product roll-outs and product enhancements, resulting in increased revenue in a fast-paced business environment undergoing market transition and organization changes●Streamlined billing system data updates by creating detailed instructions which increased accuracy, eliminated redundancy, and reduced the timeline to execute the changes●Performed in-depth analysis for escalations that spanned multiple business segments and billing systems●Developed test conditions for all required changes, system changes, company conversion and data changes. Tested and verified changes in the test and production environments Show less ●Coordinated Billing Systems Support activities for 4 systems to provide timely and accurate customer invoices●Liaison between multiple business units to identify, research, test and implement solutions regarding production problems●Led a business unit through a year long project that resulted in a successful system conversion in addition to high profile projects.●Reviewed and interpreted tariffs for the creation, maintenance, and implementation of new or modified billing capabilities●Selected as lead analyst to work with other business units to validate business rules and project requirements●Analyzed and provided solutions for problems associated with billing interfaces●Documented processes and procedures to meet business requirements that work in conjunction with automated systems●Conducted meetings with external vendors to resolve issues, implement new processes and install new products●Worked with internal audit to ensure adequate and appropriate controls are in place for Sarbanes-Oxley requirements Show less

  • Senior Analyst-Billing Support and Enhancements

    Jan 2014 - Jan 2018

  • Senior Production Analyst

    Jan 1998 - Jan 2014

  • Administrative Coordinator II

    Nov 1990 - Dec 1998
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  University of Wisconsin System

  Jan 2019 - now

  • Enterprise Resources Planning Specialist

    Nov 2021 - now

  • IS Specialist

    Jan 2019 - now