
Émilie Kalfon
Front Desk Receptionist

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About me
Ressources humaines
Education

Online Academies
2018 - 2018Wedding planner and events management Distinction
Online academies
2016 - 2016Gestion des ressources humaines Human Resources Management/Personnel Administration, General
Brussels Business Institute
2011 - 2014Bachelor's degree Hospitality
VISIPLUS academy
2020 - 2020Recrutement: Attirer, Recruter et intégrer des collaborateurs dans un contexte digital Human Resources Management/Personnel Administration, General
ESCCOM
2023 - 2024Licence Human Resources Management/Personnel Administration, General 16.71 licence rh
Experience

Best Western® Hotels & Resorts
May 2012 - Aug 2012Front Desk ReceptionistInternship- Front office (principal function)- Room service & bar- housekeeping

Starwood Hotels & Resorts Worldwide, Inc.
May 2013 - Jul 2013Food and Beverage - InternInternship in the F&B department.Service for the :- Breakfast- Buffet- Gastronomic restaurant- dinner/lunch

Starwood Hotels & Resorts Worldwide, Inc.
May 2014 - Jun 2014Event Booking Coordinator - Trainee
Sheraton Hotels & Resorts
Jun 2014 - Aug 2014Human Resources Coordinator traineeAssist the Human Resources Coordinator in the general organization of the HR department, services to the employees and in the day to day operations by carrying out various administrative tasks. This also includes replacement of the responsible Human Resources Coordinator during his absence (holiday, illness…).

Hilton
Apr 2015 - Nov 2017Coordinate détails of events such as conferences , sales meetings, business meetings...Maximize revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. Frequent interaction with guests and customers with the intention of earning repeat and expanded business.
Groups, Conference and events executive
Apr 2016 - Nov 2017FO agent
Apr 2015 - Apr 2016

TRISTAN
Dec 2017 - Jul 2018Assistante de directionGérer la partie ressources humaines : Embaucher et former les nouveaux employésGestion des planningsGérer et évaluer les rapports de revenus et de dépenses.Gestion administrative

Manina World
Aug 2018 - Sept 2018Event plannerBudgétisation, établissement d’un calendrier, sélection et réservation des lieux, acquisition de permis, recherche et embauche de prestataires. A cela s’ajoutent la coordination du transport, la sélection des intervenants, l’organisation logistique.

DoubleTree by Hilton Montreal Airport
Oct 2018 - Oct 2020Sales and Event ManagerResponsible for motivating and advising reps to improve their performance, as well as hiring and training new sales representatives.Achieve objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.Ensure that the sales department works cross functionally with executives from other departmentsCoordinate détails of events such as conferences , sales meetings, business meetings...Maximize revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. Frequent interaction with guests and customers with the intention of earning repeat and expanded business. Show less

FourniResto.com
Mar 2021 - Aug 2021Commerciale
Groupe Emera
Jan 2022 - Jun 2023Assistante de directionCommercialAccroitre et animer un réseau de potentiels clients (du 1er contact à la réservation) ; (suivi du logiciel Salesforce, relances prospects, envoi de documentation et prise de RDV)Développer et fidéliser un réseau de prescripteurs associatifs, institutionnels et médicaux ;Participer à des événements locaux en fonction de l'évolution de la situation sanitaire ;Assurer le suivi de vos missions à travers des reportings quotidiens et analyses hebdomadaires ;Faire rayonner la bonne image du groupe.Accueil/administratifAssurer la transmission des informations en interne et externeRassembler et suivre les différentes pièces en fonction des procédures administratives définiesTenir à jour les dossiers administratifs des résidentsAssistance du directeurSuivre l’activité commerciale en l’absence de la direction (suivi du logiciel Salesforce, relances prospects, envoi de documentation et prise de RDV)Réaliser un suivi d’activité (reporting…)Assurer des ouvertures/fermetures et permanences de week-end (1/mois)Paie/RHAssurer la tenue et le suivi des dossiers des collaborateursSuivre et faire les planningsPréparer et transmettre les éléments variables de paie au siègeEditer, vérifier et mettre sous plis les bulletins de salaireComptabilitéEnvoyer les factures fournisseurs au siègeVérifier et suivre les règlements des factures fournisseursEtablir la facturation résidents en lien avec la directionEffectuer les relances clientsSuivre la caisse Show less

Groupe actual
Oct 2023 - Oct 2024Postes en ressources humainesAnalyse des besoinsRecrutementGestion administrativeDUEcontrat

TOURNAIRE
Sept 2024 - nowPostes en ressources humaines
Licenses & Certifications

Certificats of récognition
Hilton brussels citySept 2015
Mener et conclure un entretien de vente
Horeca Formation Bruxelles/ Horeca Vorming Brussel/ Horeca Be ProMay 2017
Vendre mieux et plus à la réception
Horeca Formation Bruxelles/ Horeca Vorming Brussel/ Horeca Be ProNov 2015
Ameliorer ses relations en développant son empathie
Horeca Formation Bruxelles/ Horeca Vorming Brussel/ Horeca Be ProMar 2016
Faire face à l'agressivite
Horeca Formation Bruxelles/ Horeca Vorming Brussel/ Horeca Be ProFeb 2016
Honors & Awards
- Awarded to Émilie KalfonBest Employee - November 16' Hilton Nov 2016 Award for being best employee of the month
Languages
- frFrançais
- anAnglais
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