Swathi Tejavath

Experience

• 

  HP

  Apr 2017 - now

  Technical Specialist

  Technical Solution Representative, 04/2017 to Date Hewlett Packard Inc – Bangalore, India • Currently working as L2 Technical solution Rep III • Senior Technical solution representative and outstanding performer in providing solutions to our clients and quality within the company. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of HP business. Recognized for inspiring management team members to excel and encourage creative work environment • Responsibilities: •Proficient in handling escalated calls/chats and providing level 2 Technical Support to end-users • Provide proactive engineering and release deliverables, resulting in Products and services with more efficiency, lower risk, and reduced customer impact • Develop and demonstrate detailed, proactive ownership for supported systems, including configurations and product quality check • Laptop & desktop software & hardware troubleshooting • Experience in installation of Windows, configuration, Technical troubleshooting, and support of computer Hardware, operating systems, Microsoft application software • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately • Resolved both hardware and software problems, improved operations and provided exceptional client support • Maintained excellent attendance record, consistently arriving to work on time • Monitored social media and online sources for industry trends • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys Show less