Paolo Durocher

Experience

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  University Bicycles

  Jun 2009 - Apr 2011

  Luxury Sales Associate

  Served customers by developing relationships, building customer confidence, pinpointing customer needs and goals, providing accurate information, fitting the product and promoting product through point of sale.Provided customers with highest level of customer service expected through professional, courteous and knowledgeable assistance.Ensured individualized needs were met with respect to equipment, product, and merchandise questions.Maintained an enthusiastic and professional level of customer service at all times.Answered store phones courteously and professionally. Show less

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  SBR Bike

  Jun 2011 - Oct 2013

  General Manager

  Actively worked the sales floor, interacting with customers and employees to achieve the store’s sales goals.Lead all staff in world-class customer service to deliver on all financial goals of the organization.Participated in the annual budgeting process, quarterly/monthly financial review meetings, forecasting, and other meetings as necessary.Organized and implemented staff training in sales, merchandising and product familiarity.Conducted a bi-weekly leadership meeting to review the past two weeks performance as well as plan for future weeks.Orchestrated in store merchandising to ensure a professional, accessible, and inviting shopping experience.Implemented backside logistics and inventory protocols to provide business with efficient inventory management.Monitored store supplies, ordered and purchased additional supplies as needed.Took part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline. Show less

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  Impara

  Nov 2013 - Oct 2014

  Educator

  Worked one-on-one with executive level leaders of international companies to improve their business and conversational English skills.Prepared and delivered tailored curricula for every client.Worked around specific needs of high-level clients, to achieve their personal and professional language goals.Nurtured a rapport with each client to ensure their comfort and satisfaction.Networked with industry professionals to help secure new clients for the company.

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  Colorado Window Source

  Jan 2015 - now

  Manage multiple projects, including permit submission, scope, schedule, budget, inspection and final close-out.Coordinate schedules between customers, contractors and staff to ensure timely completion of contracts.Ensure a quality client experience, based on consistent clear communication as well as setting and meeting clear expectations.Communicate with customers regarding their project installation including timeline, delivery dates, questions, concerns and repair services.Answer calls, provide customer support, and follow up with insurance companies, homeowners, and subcontractors.Manage and negotiate with sub-contractors, define scopes of work and handle terms and conditions.Provide consistent reporting on critical paths of each job as well as budget and schedule status.Design, implement, and improve processes to fuel growth in collaboration with the CEO. Show less Worked with building and home owners, managers and tenants to choose products that fit their vision and budget.Gave presentations to educate potential customers on the product.Drew up and submitted quotes with material and labor pricing to existing, new and potential clients.Worked with CEO and Production Manager to ensure contracts from customers were accurate and in line with estimate/proposal inclusions/exclusions.Worked with project team to coordinate RFIs, material orders and installations.Ensured quality control by visiting job sites during project execution.Self-generated sales leads by door knocking, garnering referrals and maintaining a list of prospective customers.Worked with project team to ensure change orders, billings and close out documentation are submitted regularly and accurately. Show less

  • Production Manager

    Mar 2019 - now

  • Outside Sales Representative

    Jan 2015 - Mar 2019