Talk to sales Try for Free
Kainat Gul

Kainat Gul

Followers of Kainat Gul4000 followers
location of Kainat GulKarachi Division, Sindh, Pakistan

Connect with Kainat Gul to Send Message

Connect

Connect with Kainat Gul to Send Message

Connect

  • Timeline

  • About me

    Process Management || Process and Controls The Bank of Punjab || Ex Bank Alfalah Limited || Ex UBL

  • Education

    • Govt collage of commerce and economics

      2016 - 2017
      I.com Business/Commerce,

    • Bahria model school

      2014 - 2016
      Matriculation Bio science

    • Karachi University

      2017 - 2019
      B.com Business/Trade/Commerce

    • Khadim Ali Shah Bukhari Institute of Technology

      2021 - 2023
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • Bank Alfalah Limited

      Nov 2020 - Jun 2024

      Pakistan's First Digital Lifestyle Branch (zamzama)Assisted customers with operating VSM, CCDM, and CDM machines in the digital branch.- Provided clear instructions and troubleshooting support to ensure smooth operations.- Assisted customers with opening digital accounts through VSM machines.- Provided guidance on the account activation process and facilitated communication with the account opening department to end to end activation of account.- Guided customers on how to set up and use internet banking services, including Alfa Mall.- Provided step-by-step instructions for navigating the Alfa Mall platform and conducting transactions. - Assisted customers in resolving any issues or concerns related to internet banking. - Successfully processed and managed claims and credit card requests for customers in branch. Show less Roshan Digital Account||Rapid||Core Digitalization & Proximity Channels.Department.- Assisted customers in opening Roshan digital accounts for convenient banking services.- Provided guidance on the account opening process and explained the benefits of digital banking.- Helped customers with investment options available through Roshan Digital Account (RDA).- Collaborated with the account opening department to resolve discrepancies in customer accounts.- Worked diligently to ensure accurate and up-to-date account information for customers.- Assisted RDA customers with resolving internet banking issues and providing technical support.- Ensured prompt and effective resolution of customer concerns, enhancing their online banking experience.- Established effective email communication channels with customers and the account opening department.- Responded promptly to customer inquiries and worked collaboratively to address account-related needs. Show less

      • Complaint Analyst

        Nov 2023 - Jun 2024

      • Digital Facilitation Desk Officer

        Mar 2023 - Nov 2023

      • Accociate Relationship Manager || RDA || RAPID || Core Digitalization Department

        Nov 2020 - Feb 2023

    • UBL - United Bank Limited

      Jun 2024 - Nov 2024
      Service Analyst

      Digital Banking Group

    • The Bank of Punjab

      Nov 2024 - now
      Senior Officer Process Re-Engineering

  • Licenses & Certifications

    • HR Analytics - Harnessing HR Data for Organizational Success

      Alison

    • Process management

      Great Learning
      Nov 2024

    • Analyzing and Visualizing Data with Microsoft Power BI

      NED Academy - NED University of Engineering & Technology, Karachi (Official)
      Jun 2024