Austin Cole, MSHA, LNHA

Experience

• 

  Belmont Country Club

  May 2014 - Aug 2017

  Outside Operations and Client Services / Caddie

  • Provided direct customer service to the members• Onboarded and mentored new employees on their daily tasks and responsibilities • Enhanced the members experience at the golf course • Delivered golf carts and golf clubs to member to provide personalized service

• 

  Built-Well Construction Co.

  May 2018 - Aug 2018

  General Laborer

  • Communicated with co-workers daily to make sure we accomplished our daily tasks• Developed an understanding on how things work in the construction field• Assisted head contractor with projects like window replacements, gutting houses, and helped level out the ground for a foundation to be poured.

• 

  Belmont Country Club

  Jan 2019 - Nov 2021

  Outside Operations and Client Services / Caddie

  • Provided direct customer service to the members• Onboarded and mentored new employees on their daily tasks and responsibilities • Enhanced the members experience at the golf course • Delivered golf carts and golf clubs to member to provide personalized service

• 

  Village House Nursing & Rehabilitation Center

  Nov 2021 - Apr 2022

  Administrator in Training
• 

  Genesis

  Apr 2022 - now

  - Manage the Centers customer flow (referrals), admissions process including community sales, referral management, and admission sign-in, through post-admission utilizing the Genesis Core Operating System (PCC).- Meet census goals by working with the center's interdisciplinary team and Genesis HealthCare Area entities to coordinate customer flow into and through the nursing center.- Guide the center sales program which ensures: strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center QMix and Average Daily Census (ADC) goals. Show less

  • Administrator in Training

    Mar 2024 - now

  • Director of Admissions at Hackett Hill

    Apr 2022 - Mar 2024