Manroop Kaur

Experience

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  Verzeo

  Jan 2021 - Jun 2021

  Business Development Executive

  • Compiled and delivered comprehensive market analysis reports to senior leadership, which informed strategic decision-making and contributed to a 10% increase in market share within six months.•Optimized CRM system to automate client information updates, saving 15 hours per week in manual data entry tasks and ensuring real-time accuracy of client records.•Closely addressed the manager and brainstormed ideas that helped with overall growth of the company.•Acted as team leader for 6 months and increased the conversions to 80% within a week. Show less

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  Tim Hortons

  Aug 2022 - Jun 2024

  Management Team Member

  • Enhanced guest experience by swiftly serving customers within a 20-second window, leveraging efficient communication and order fulfillment strategies, resulting in a 30% boost in customer loyalty and positive reviews.• Managed cash and credit transactions for 200+ customers daily, achieving 100% accuracy in cash reconciliation and credit card processing; implemented a streamlined POS system integration that enhanced transaction speed by 20%.

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  Shoppers Drug Mart

  Dec 2023 - Jul 2024

  • Executed comprehensive customer engagement initiatives, resulting in a 15% increase in customer referrals and a 20% jump in customer lifetime value.• Revolutionized financial tracking by implementing precise cash flow oversight and detailed reconciliation reporting; spearheaded new bank deposit protocols, enhancing efficiency by 25% and minimizing discrepancies by 30%.• Pioneered customer-focused support initiatives, evaluating 200+ customer requirements annually, to remain updated on competitive consumer trends, resulting in a 30% reduction in customer churn rate and improved brand loyalty.•Became employee of the month just after one month of joining Show less

  • Front Store Supervisor

    Dec 2023 - Jul 2024

  • Administrative Coordinator

    Dec 2023 - Jul 2024
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  Canada Post / Postes Canada

  Mar 2024 - Jul 2024

  Post Office Clerk

  • Spearheaded a comprehensive transformation of deposit handling operations for shipping customer products, successfully integrating a cutting-edge real-time tracking system.• Implemented EST 2.0 software to streamline shipping processes, resulting in a 30% increase in order fulfillment speed and a 15% reduction in shipping costs, directly impacting bottom-line profitability.• Analyzed incoming mail patterns and optimized sorting process by introducing barcoding technology; increased mail sorting accuracy by 25% and reduced errors in dispatch by 30%.• Rewarded with best performer and highly appreciated for hard work. Show less

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  RBC

  Aug 2024 - now

  Client Advisor