Alexandru Ionescu

Experience

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  Vodafone Romania

  Jun 2003 - Apr 2007

  Software Test Analyst

  01/2004 – 04/2007: UAT / Software Test Analyst - AMDOCS ABP 5.5, Loyalty system, Clarify– design test cases, reviews and creating test plansTools used: PL/SQL, Rational ClearQuest, AR, Pasadena, PPB, Amdocs Enabler (AMC Billing, Rating, Acquisition Formatting&Guiding, Cost Control, Amdocs Clarify, Doc1, CM Provisioning)06/2003 – 12/2003: Customer Operations / Customer Service Representative

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  Oracle

  May 2007 - now

  Within Oracle, Oracle Manged Cloud Services (OMCS) provides hosting and applications management services.The OMCS Service Delivery Manager (SDM) is responsible for the client relationship and the coordination of all Support Services resources.o Primary point of contact for the EMEA/MEO customers who are receiving OMCS services after the Go – Live through the whole lifecycle;o Acting as a customer advocate within Oracleo Ensure the Support Level and entitlements received are within the agreed SLA’s and at the required quality standardso Maintain communication with all Operation departments involved with the Customer Supporto Conduct regular face to face Service Review meetings with the customers, proactively managing customers business issueso Measured on customer satisfactionStarting March 2015 I have been helping out the transitions team in the role of Transition Manager. I am now covering both roles for various customers. Show less 07/2008 - 08/2013:- Provide analysis and support for E-Business Suite - Human Capital Management - Payroll ( EBS HCM Payroll ) users for EMEA&MEO legislations - UK, IE, NL, DK, NO, ZA, AE.- Provide assistance to the users of the EBS HCM Payroll users regarding application setup (setting up the desired legislation) provide/create documentation- Troubleshooting / debugging the issues encountered with EBS HCM Payroll (data losses, data corruptions, bugs etc)05/2007 - 06/2008:Provide analysis and support for E-Business Suite - Human Capital Management - Payroll ( EBS HCM Payroll ) users for US North America Legislation - US and CA. Show less

  • Senior Manager Managed Cloud Services Operations

    Aug 2021 - now

  • Senior Principal Service Delivery Manager

    Jun 2021 - Jul 2021

  • Principal Service Delivery Manager

    Dec 2016 - May 2021

  • Senior Service Delivery Manager

    Sept 2013 - Nov 2016

  • Senior Support Engineer

    May 2007 - Aug 2013