Jordan Neff

Experience

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  The Walt Disney Company

  Sept 2014 - Jan 2015

  College Program Intern

  • Learned essential food safety guidelines through extensive training • Enhanced communication skills with fellow cast members in a diverse work environment• Acquired critical multitasking skills through a fast pace work environment• Enhanced customer service skills through guest interaction and extensive Disney training

• 

  Renaissance Hotels

  Aug 2015 - Mar 2016

  Hospitality Management Intern

  • Explored Columbus to discover the latest and greatest happenings involving food, wine, art, culture, and events• Delivered unique and personalized experiences to guests and associates• Demonstrated thorough knowledge of hotel information in order to effectively answer guest questions and inquires• Fielded guest complaints, conducted research and resolved issues for guest satisfaction• Used all performance metric goals to ensure customer service and revenue goals were met

• 

  The Honey Baked Ham Company, LLC

  Mar 2016 - Sept 2017

  General Manager

  • Handled all human resources duties including recruiting, hiring, training, and developing team members• Expanded store sales by cultivating relationships within the business community• Resolved all customer complaints promptly, while utilizing appropriate judgment

• 

  Woody’s Wing House

  Sept 2017 - Jan 2019

  Front Of House Manager

  • Managed the recruiting, training, onboarding, and development of all front of house staff including servers, hosts, and bartenders• Provided individualized coaching, recognition, and positive leadership to foster a team-oriented work environment• Resolved guest concerns by utilizing appropriate judgment promptly to ensure guest satisfaction and brand loyalty

• 

  NetJets

  Jan 2019 - Dec 2019

  Account Manager

  • Oversaw the successful completion of each owner trip which included documenting all new reservations, confirming both arrival and departure reservations with the owner, verifying catering requirements, ground requirements, and ensuring all special requirements are accurate to deliver complete owner satisfaction• Anticipated and resolved issues that may impact the owner while providing timely, accurate, and complete communication with a focus on creating unique, memorable, and personal travel experiences• Understood and explained basic contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other potential impacts on the owner experience Show less

• 

  All Year Cooling

  Dec 2020 - now

  • Manage the onboarding process for all team members including the completion of the necessary paperwork and conducting new hire orientation• Engage with department managers to understand hiring needs, create job postings, source candidates, and conduct preliminary phone screenings• Serve as liaison between management and 110 full-time team members during coaching and development sessions• Coordinate employee benefits with providers and manages new hire/open enrollment processes• Implement and enhance safety programs including monitoring driving behavior, recommending safety measures, reviewing accidents, monitoring industry trends, and coaching drivers• Ensure compliance with standard operating procedures and processes associated with All Year Cooling fleet policies• Manage vehicle maintenance audits to ensure routine maintenance and upkeep of 70 vehicle fleet• Analyze fleet costs including routine maintenance, fuel, and vehicle leases to achieve maximum company profitability Show less

  • Fleet and Human Resources Manager

    Aug 2021 - now

  • Fleet, Human Resources and Office Coordinator

    Dec 2020 - Aug 2021