Mounika Mukkamala

Experience

• 

  Tata Consultancy Services

  Oct 2020 - May 2023

  Experienced in managing Service Catalogs and workflows, with a focus on transitioning workflows to Flow Designer. Proficient in developing and maintaining Script Includes, Background Scripts, Lists and Forms, Knowledge Management, Transform Maps, and Import Sets. Skilled in configuring Scheduled Jobs, Business Rules, Client Scripts, and UI Policies to optimize platform functionality. Experienced in ServiceNow ITSM administrative tasks, including Service Catalog development, workflow design, and Change Management. Proficient in creating technical documentation and effectively managing CAB (Change Advisory Board) calls. ServiceNow ITSM administrative activities include managing Incident, Change, and Problem processes, performing user account checks, and creating reports and dashboards.

  • System Engineer

    Oct 2022 - May 2023

  • Assistant System Engineer

    Oct 2021 - Sept 2022

  • Assistant System Engineer Trainee

    Oct 2020 - Sept 2021
• 

  IBM

  May 2023 - now

  ServiceNow Developer

  Currently focused on Service Catalog, Flow Designer, Notifications, Access Control Lists (ACL), and Automated Test Framework (ATF). Secondary responsibilities include CSDM, Service Mapping, CMDB and Discovery, Form Views, and Business Rules.Achieved Certified Implementation Specialist - ITSM (CIS-ITSM) and ITSM - Gen AI certifications, with a strong focus on continuously learning and exploring new ServiceNow modules.