Deep Enrich
Anastasio Tapia
Team Leader
726 followers
Houston, Texas, United States
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About me
Senior Operations Manager
Education
Conrad N. Hilton College
2019 - 2020Bachelor's degree Hotel, Motel, and Restaurant Management
Weatherford College
2016 - 2018Associate of Arts - AA Hospitality Administration/Management
Experience
Chick-fil-A-Franchise
Aug 2016 - Mar 2018Team LeaderTaking the steps needed to deliver what customers want, effectively resolve food or service issues, correctly receive orders, process payments and respond appropriately to guest concerns besides Up-selling additional menu times, beverages, and desserts to increase restaurants profits.
JW Marriott Houston
Mar 2019 - Sept 2020Guest Service RepresentativeFrom greeting guest with enthusiasm and courtesy, always trying to solve any issues the guest has and assisting them with dining and other activity recommendations.
St. Regis Aspen Resort
Sept 2020 - Jun 2021Guest Arrival Expert Intern
Metropolis Technologies
Jul 2021 - nowSenior Operations Manager
Mar 2024 - nowDual Hotel Valet Manager
Jul 2021 - Mar 2024
Licenses & Certifications
TABC
Texas Seller ServerJan 2020
Certification in Hotel Industry Analytics (CHIA)
AHLEI - American Hotel & Lodging Educational InstituteNov 2020
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