Shavonne Brown

Experience

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  NY Waterway

  Jun 2005 - Jan 2008

  Promoted from the Customer Service department to fulfill a broad range of HR functions including recruiting, processing new hire paperwork, and managing HR records. Responsible for facilitating the vendor and employee ID badges. Assisted with company health fair to promote employee wellness. Provided administrative support to the HR Director and Benefits Administrator.Facilitated new hire process such as collection of new hire paperwork, issue of employee ID badges and proper facility access and prepared new employee files. Coordinated and processed new hire employment verifications, background checks and set appointments for pre-employment physicals. Role as payroll administrator include tracking employee time cards and submitting to payroll manager to process. Responsible for reconciliation of employee benefits bills. Screened and recommended qualified candidates for entry level position as well as conducted telephone interviews with candidates. Answered employee inquiries on company policies and procedures as well as responded to employment verification and unemployment claims Show less

  • HR Assistant

    Feb 2006 - Jan 2008

  • Customer Service Rep

    Jun 2005 - Feb 2006
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  Equinox

  Jan 2008 - Sept 2010

  HR Coordinator

  An upscale, full service fitness facility that provides Personal Training, Group Fitness and Spa Services.HR Coordinator, 2008 to PresentResponsible for processing, screening and reviewing pre-employment and background check materials. Coordinate and process new hire documentation. Supports field team with regards to all day-to-day Human Resources issues. Administer the EAF (employment authorization form) transaction process which includes the processing new hire, change and termination requests. Responsible for other day-to-day transactions including unemployment management and employment verifications.Performs bi-weekly audits on the HRMS system on all employee data as well as manages the scanning of all HR documents and employee data.Provides ongoing training and coaching to club managers on the processing of all HR transaction. Assist and participates in a variety of HR projects as needed as well as provide accurate reports on employee data as requested. Participate in the production of the quarterly employee newsletter which includes topic consideration, content and distribution.Coordinates and participates in the department's Customer Service initiative and employee new hire orientation. Show less

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  TCS - Time Customer Service, Inc.

  Nov 2010 - Apr 2013

  Customer Service Representative II

  Respond to inbound phone calls from customers regarding general inquires, billing related questions and customer complaints.Interacted with customers by telephone to assist with delivery questions and provide customers with product information.Research and resolve customer issues or complaints concerning billing Placed new/renewal and cancellation orders in fulfillment systems for magazine delivery. Recognize, document and alert trends to operations for further investigation. Provide administrative support to the department. Show less

• 

  The Coca-Cola Company

  Apr 2013 - Dec 2019

  Research and provided solutions to issues regarding employee inquiries such as pay, benefits, and personnel data. Reviewed and determined if resolution at first contact or further escalation to specialistSupport managers and employees by providing guidance on HR policies and procedures.Process benefit related tasks such as Qualifying Medical Child Support requests, employee wage audits and educational reimbursement requests. Initiate worker's comp first report of injury cases, provide eligibility verification details, FMLA submission requests and provide wage reports for Leave Administration team. Show less Provided guidance and solutions to issues regarding time and attendance, safety concerns and open door process to managers and employees. Consistently meeting and exceeding monthly performance metrics. Interpret company policies and procedures to internal customers including Time and Attendance, Safety and Performance Improvement Plans. Reviewed and approved progressive disciplinary notices for minor safety violation, time and attendance and job abandonment notifications.Supported the Employee Relations Business Partners with separation request for time and attendance, positive drug dismissal request by obtaining all supporting documentation, drafting separation notifications and following all relevant standard operating procedures. Show less Researched and provided solutions to issues regarding employees pay. Reviewed and determined if resolution at first contact or further escalation to payroll specialist. Developed and provided training on unemployment wage request from various state agencies. Processed third party request in regards to employee Safety Performance History (DOT), Verification of Employment and Unemployment wage request from various states. Participated in ongoing training to support department changes. Served as point of contact for managers during total rewards cycle and assisted with corrections to employees data such as pay, bonus structures, access issues, creating year-end reviews and providing guidance on changes to year-end process. Show less Responsible for assisting and facilitating employee and manager inquires by telephone, email and fax. Resolved inquiries on first point of contact using internal scripts, standard operating procedures and company policies. Participated in ongoing training to support department changes in procedures. Provided feedback and recommendation updates to tools, scripts and job aids. Chosen to participate in the compensation/total rewards initiative to assist with the year-end rewards cycle and year-end employee reviews. Participation allowed for promotion to Advisor II role. Show less

  • HR Client Advisor

    Nov 2017 - Dec 2019

  • HR Advisor II- Employee Relations

    Mar 2015 - Oct 2017

  • HR Advisor II-Payroll/Compensation

    Jan 2014 - Feb 2015

  • HR Customer Service Rep

    Apr 2013 - Dec 2013
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  Coca-Cola Bottlers'​ Sales & Services

  Jan 2020 - now

  Responsible for the management of the leave of absence process for employees on non-occupational absences such as Paid Parental Leave, Military Leave and FMLAReviewing and processing leave request which includes approval and denials, monitoring leave duration, approving pay with payroll and coordinating return to workTrack over 40 cases and maintaining appropriate documentation in ACT case management system.Interactive process with employees to obtain pertinent information to determine eligibility and applicable policies. Show less Research and provided solutions to issues regarding employee inquiries such as pay, benefits, and personnel data. Reviewed and determined if resolution at first contact or further escalation to specialistSupport managers and employees by providing guidance on HR policies and procedures.Process benefit related tasks such as Qualifying Medical Child Support requests, employee wage audits and educational reimbursement requests. Initiate worker's comp first report of injury cases, provide eligibility verification details, FMLA submission requests and provide wage reports for Leave Administration team. Show less

  • Leave Management Consultant

    Nov 2021 - now

  • Leave and Accommodation Compliance Coordinator

    Sept 2020 - Nov 2021

  • HR Client Advisor

    Jan 2020 - Sept 2020