Greg Gallan

Experience

• 

  TOYS R' US, Laval, QC

  Jan 1990 - Jan 1996

  Store Manager

  Interview, hire and train new employees according to store policies & procedures.Create and maintain a positive and motivated sales team.Prepare daily and weekly work schedules for all employees.Handle the pay production for store personnel.Help to maximize profits, and minimize stock losses.Maintain consistent productivity and inventory levels.Build relationships with sales representatives and account merchandisers to ensure constant visibility of sale items, promotions, demos etc.Focus on customer service to ensure customer issues/complaints are handled quickly and efficiently.Supervise the warehouse/stockroom duties, and oversee all loading & unloading of merchandise.Ensure compliance and enforcement of all policies and safety procedures.Maintain the overall visual appearance of the store. Show less

• 

  HASBRO CANADA Inc

  Jan 1996 - May 2010

  As the Regional Operations Manager I was responsible for leading and supporting Hasbro's Retail Operations team members to ensure the profitable growth of our brands for our top tier accounts.Responsible for the merchandising and in-store presence of Hasbro product within 300 selected large retail stores across Canada.Lead and direct the activities of District Managers and Field Representatives, and oversee their performance to ensure that corporate objectives are met.Responsible for recruiting, interviewing, hiring, training and for conducting performance appraisals of quality District Managers, and Field Representatives.Keep abreast of current trends within the industry, and continuously drive to identify new business opportunities within existing or prospective accounts.Establish and maintain strong working relationships with key support teams, and develop positive relationships with store managers to ensure a high level of customer service.Accountable for the planning, mapping and execution of merchandise and fixture placement.Work with Trade Marketing and the Sales team to source and determine new fixture presentations, planograms and re-alignments in major accounts, in keeping with the company's visual guidelines.Accountable for the creation of, and the adherence to the divisional budget.Experience in analyzing various financial reports ie: POS, forecast, budgets, P/LMonitor new store openings, closings, relocations and renovations, and ensure that territories are properly serviced by Field Representatives.Communicate with National Account Managers on a regular basis to review successes, accomplishments, issues and concerns within the accounts through one-on-one meetings and a weekly field intelligence report.Attend and participate in internal sales meetings and project meetings on site at major accounts, as well as accompany National Account buyers on store visits.Organize yearly National meeting. Show less As the District Manager I was responsible for implementing and coordinating policies and programs as specified by the Corporate Office and Regional Manager.Lead and direct the activities of Field Representatives, to include communication of weekly work plans and priorities as directed by the Regional Manager.Hire, train, manage and coach Field Representatives to ensure top quality customer service.Work with the Regional Manager to help create and implement new merchandising processes and procedures.Add and maintain store interior visual displays and fixtures that enhance the merchandise presentation.Investigate "in the field" retail market conditions, and report findings on a regular basis to the Regional Manager.Interface with Sales and Marketing personnel, and suggest necessary action to ensure category growth/expansion at retail.Operate and maintain the efficiency of assigned territories by controlling expenses, call cycle scheduling, hours, and timely & accurate payroll processing.Rotate and reposition fixtures, planograms, endcaps, 4-ways and sidekicks to compliment presentations in order to keep the stores fresh and exciting.Represent the Regional Manager in their absence. Show less

  • Regional Retail Merchandising Manager

    Jan 1999 - May 2010

  • District Manager

    Jan 1996 - Jan 1999
• 

  MCA - Merchandising Consultant Associates

  May 2010 - Dec 2019

  National Manager - Field Operations

  • Oversee and manage all of the activities for MCA in Canada, including major accounts such as: Hallmark, Johnson & Johnson, Procter & Gamble, BIC, Keurig, Blackhawk etc.• Lead and direct a team of District Managers, Supervisors and Assistants in each region, and approximately 2000 core merchandising reps in the field.• Work with National Account Managers and their clients on building new directives, and ensuring 100% compliance and execution.• Hire, train, and manage District Managers and Supervisors to ensure top quality customer service.• Perform relines in big box stores, including Walmart, Home Depot, Canadian Tire, Dollarama, Giant Tiger etc.• Perform work-withs with District Mgrs in the field in order to provide support and on-going training.• Perform store checks and discuss/resolve any issues that the stores may have.• Ensure that MCA has 100% coverage of all Core and Blitz calls, and have a back-up list of on-call reps for surges in blitzes or relines.• Maintain and adjust territories to make sure travel costs stay low, and there is minimal overlap of calls on the same accounts.• Manage both hourly rates and travel rates to stay within MCA’s budget.• Prepare and distribute weekly and monthly priorities and objectives.• Respond daily to phone calls and e-mails. Show less

• 

  Lawrence Merchandising Services

  Jan 2020 - Mar 2022

  National Field Operations Mgr

  • Develop a structure for the successful integration of Lawrence Merchandising Services into the Canadian market by interviewing, hiring, training and coaching prospective District Managers & Merchandising Reps.• Work with the National Account Manager to ensure in-depth knowledge of the program, and what’s important to the client.• Source prospective clients for new business opportunities, and interface with existing clients on a weekly basis to provide updates on field results.• Daily monitoring of scheduled visits and execution status in order to maintain program timelines.• Manage rep expenses and overall costs of the program to ensure actuals are within budgeted time.• Monitor and track KPI targets, and communicate KPI results to client managers and employees.• Ensure all field-level issues are addressed and resolved with client where necessary.• Lead monthly priorities meeting to ensure directives with District Managers and field personnel are aligned. Show less

• 

  WIS International

  Apr 2022 - Nov 2022

  Regional Director
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  Acosta Canada

  Jan 2023 - now

  Regional Manager