Javier Serra

Experience

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  Digitro Tecnologia

  Aug 1996 - Mar 1999

  Engenheiro de Hardware

  Hardware Engineer

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  Claro

  Mar 1999 - Nov 2004

  IT Systems Manager

  IT Systems Manager - Started at Claro CSP in March of 1999, participation of TELET startup (B band) in Rio Grande do Sul, acting in different IT Systems (Mediation, Billing, Interconnection, Fraud). During my experience at Claro, acted in a different roles such as: Technical Advisor, Technical Consultant, Project Manager, IT Systems Manager. The main achievement in my career at Claro was being promoted as a Manager with 29 years old.

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  Verint

  Nov 2004 - Jan 2021

  Chief Operating Officer | Director of Operations

  Director of Operations since 2008 - Chief Operating Officer | Managing Director | Technical DirectorManaging Director - Responsible for managing the technical departments: R&D SFW Development, Projects Delivery, Services & Support, Devops, Quality and Customer Success. Responsible for direct & indirect management of + 100 people inside the organization, responsible for guiding the management teams, evaluating and improving continuously processes and performance, seeking cost reduction, promoting organizational changes, planning and reviewing budget on a quarterly basis, visit customers monitoring the progress of work and customers satisfaction, executing the revenue goals established by the company's Board of Directors.Participated in the M&A of Suntech by Verint group. Show less

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  Cognyte

  Jan 2021 - now

  Chief Operating Officer | Managing DirectorManaging Director - Responsible for managing the technical departments: R&D SFW Development, Projects Delivery, Services & Support, Devops, Quality and Customer Success. Responsible for direct & indirect management of + 100 people inside the organization, responsible for guiding the management teams, evaluating and improving continuously processes and performance, seeking cost reduction, promoting organizational changes, planning and reviewing budget on a quarterly basis, visit customers monitoring the progress of work and customers satisfaction, executing the revenue goals established by the company's Board of Directors. Show less

  • Senior Director | Customer Success | Site Manager

    Sept 2024 - now

  • Site Manager | Managing Director

    Jun 2022 - Sept 2024

  • Chief Operating Officer | Managing Director

    Jan 2021 - Jun 2022