Sara Seonia

Experience

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  Courtyard by Marriott

  May 2015 - Dec 2022

   Maintain a high level of Guest Satisfaction at the Front Desk, which drives the Guest Satisfaction scores of the hotel as a whole Direct, implement and maintain a strong service philosophy which serves as a guide to respective staff Proficient in FOSSE property management system Perform assigned duties with attention to detail, speed, accuracy, and follow-through and work with minimum supervision Teach and enforce hotel and company’s standards, policies and procedures with Front Desk Staff, ensuring optimum service to guests Monitor and respond to customer surveys, reviews, and complaints Effectively staff the desk, planning solutions in anticipation for critical situations and daily business levels Show less

  • Front Office Manager

    Dec 2016 - Dec 2022

  • Front Desk Supervisor

    Dec 2015 - Dec 2016

  • Front Desk Agent

    May 2015 - Dec 2015

  • Lead Front Desk Agent

    May 2015 - Dec 2015
• 

  Southeastern Pennsylvania Transportation Authority (SEPTA)

  Apr 2018 - now

  • Senior Accounting Analyst

    Apr 2022 - now

  • Financial Accounting Analyst II

    Jan 2021 - Dec 2022

  • Financial Analyst

    Apr 2018 - Jan 2021