Carolin Forero ☁️

Experience

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  Teleperformance

  Sept 2013 - Dec 2014

  Customer Service Representative

  > Providing advice on purchasing products or services> Cross-selling> Tech support for internet and Phone > Basic troubleshooting> Answering client or customer questions about properly using or accessing a product or service> Taking or processing orders for a product or service> Listening to customer or client complaints or concerns and working to resolve their issues> Scheduling tech appointments for Comcast customers

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  Sitel

  Mar 2014 - Jul 2014

  Customer Service Representative

  > Communicating with clients and customers about their experiences with a product or service> Providing advice on purchasing products or services> Answering client or customer questions about properly using or accessing a product or service> Taking or processing orders for a product or service> Listening to customer or client complaints or concerns and working to resolve their issues> Scheduling tech appointments for Sears customers

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  Teleperformance

  Oct 2015 - Apr 2018

  > Plans, conducts, coordinates and implements a comprehensive training program for staff.Training components will be geared toward new hires, existing staff, and individuals who seekone-on-one assistance.> Prepares new representatives by conducting orientation to service processes; developingindividual coaching plans; providing resources and assistance; scheduling orientation andongoing training.> Determines training needs by observing service encounters; studying technical,service and customer experience results reports; conferring with management.> Develops individual results by maintaining policy and procedure resources; providing coaching;conducting training sessions; developing outcome improvement resources. Show less

  • Trainer Coordinator

    Jul 2017 - Apr 2018

  • Corporate Trainer

    Mar 2016 - Jul 2017

  • Customer Service Representative

    Oct 2015 - Feb 2016
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  Vohra Wound Physicians

  Jun 2018 - Feb 2019

  • Corporate Trainer

    Sept 2018 - Feb 2019

  • Intake Coordinator

    Jun 2018 - Aug 2018
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  CloudTask

  Mar 2019 - now

  • Human Resources Coordinator

    Oct 2021 - now

  • Lead Payroll Specialist

    Apr 2021 - Oct 2021

  • Finance Assistant

    Jun 2019 - Apr 2021

  • BDR

    Mar 2019 - Jun 2019