
Michelle Frase
Buyer/Planner, Customer Service Supervisor, Sales and Service Administrator

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About me
Chief of Staff at Compassion Pathway Behavioral Health LLC
Education

FHS
1981 - 1985
De Anza College
2006 - 2007Child Development Certificate Early Childhood Education
San José State University
1985 - 1989General Education
De Anza College
2016 - 2017Certificate Real Estate 4.0Real Estate Principles, Real Estate Practice, Real Estate Finance, Intro to Entrepreunership and Real Estate Investing

University of Phoenix
1999 - 2001Business Administration Management
Experience

Towa Intercon Technology, Inc.
May 2000 - Jun 2006Buyer/Planner, Customer Service Supervisor, Sales and Service AdministratorBuyer/Planner, Customer Service Supervisor, Sales and Service AdministratorAs Buyer/Planner, procured materials for manufacturing of equipment used in the back end of semiconductor production using MAS90 and MAS200As Customer Service Supervisor, worked with Sales and Service Departments to input and track equipment and spare part sales orders. Sales and Service Administrator supported Director of Sales and Service and the department with travel arrangements and expense reports. Created reports (Excel) and presentations (PowerPoint), coordinated schedule for Service Engineers, and coordinated meetings. Show less

California Young World
Apr 2007 - Aug 2007Business Manager
ChefSource, Inc.
Oct 2007 - Apr 2008Customer Service ManagerAccurately prepared and processed AP, AR, invoices, and billing information and bank reconciliations, utilizing QuickBooksCommunicated with customers and clients (food manufacturers) concerning orders, billing issues, and customer service via electronic mail or Microsoft WordGenerated sales related reports utilizing Excel worksheets

Nooksack Indian Tribe
Apr 2008 - Jul 2012Data SpecialistMaintain Access Database for Tribal Child Support Program - case management, payment data entry, and payment distribution and tracking. Compile data for annual and quarterly government reporting. Work with staff to develop and improve office procedures. Handle highly sensitive information/materials in a confidential manner.Work with Programmer to develop and improve Access DatabaseWork with diverse population. Receive visitors/phone calls and direct to appropriate staff. Work with clients to explain the Program policies and procedures, the payment process and work with WA State Department of Child Support if needed.Maintain files, maintain policies/procedures/documents for ready reference, help maintain and order office supplies, help arrange equipment repair, help perform travel-related duties, reconcile leave/overtime. Show less

California Young World
Jul 2012 - Jun 2016Administrative support for high quality, NAEYC accredited early childhood education center for Program Director and teaching staff.Provide program orientation and encourage involvement within the programRespond promptly and courteously to parent concernsCommunicate daily with parents/guardianSupport day-to-day operations of the programCoordinate with Program Director and facilitate before/after school events ans meetingsAssure safety and supervision of children at all times, with a minimum ratio of adults to childrenObey and comply with all CYW, Program Site, State, and Local ordinances and policies including Title 22 and Title 5 regulations and adhere to NAEYC accreditation standards of high early childhood education. Show less •Supervise Teachers and Assistants on an on-going basis.•Monitor communication between teachers and parents.•Monitor all staff/child interactions.•Review and evaluate staff performance.•Act as a role model; resource person for Teachers and Assistants.•Recruit children and maintain maximum enrollment.•Maintain children’s files.•Handle routine paperwork (Daily Reports, Petty Cash, Parent signatures for any pertinent forms).•Attend weekly Director’s meetings.•Plan and supervise activities of assigned children, both individually and as a group•Prepare weekly lesson plans in advance, implementing monthly curriculum and instructional materials.•Organize space and materials to maintain a safe and healthy learning environment.•Work toward development of individual child’s healthy self-image and strengths.•Plan and sustain a warm, positively functioning group learning environment maintaining •Train observe and evaluate assistants.•Cooperate with the Program Director in reviewing CYW Early Childhood Education Program objectives.•Observe each child’s performance, recording his progress and discussing observations with the Program Director.•Plan for the orientation of each new child into the program.•Facility maintanance•Cooperate with other staff members in the multi-faceted operational aspects of the school.•Perform duties and responsibilities of the Program Director or substitute in his/her absence.•Attend periodic in-service workshops and staff meetings.•Perform other specific duties as assigned by the Program Director. Show less Responsible for the maintenance of financial records including billing, A/P, A/R, daily deposits and monthly reconciliation and liaise with Accountant for monthly closing of books (QuickBooks). Help manage center budget.Administrative support for Executive Director, Program Director, Site Directors, Contract Specialist and early childhood education staff.Under the direction and supervision of the Executive Director, help support the daily operations of the CYW child development centers. Supports staff for compliance with Title 22 and Title 5 regulations, and regional goals. Provides support for direction, guidance and support to staff assigned to the centers. Provides feedback to the Program Director for the evaluation of center staff. Supports enrollment process and assures children are enrolled in accordance CYW policy and procedures. Supports Program Director in all activities within the centers to assure that enrolled children and with program goals and objectives. Prepares and submit supply requisitions and maintains inventory of center supplies and equipment. Supports Site Director in the preparation of children and family records and assures that children and family records are correct, up-to-date, and kept confidential. Supports Staff to communicate regularly with parents, assisting them to take an active role in their child’s education, growth, and development. Supports a set of standards for the center to assure a positive environment for learning and working together. Identifies the need for and requests ancillary and/or support services. Helps Program Director with organizing and conducting parent education and parent involvement activities. Promotes parent involvement in the child's education and well-being. Cooperates in a professional and ethical manner with others involved with the program and/or individual children. Show less
Administrative Assistant
Jun 2015 - Jun 2016After-School Program Teacher/Director
Oct 2013 - Jun 2015Business Operations
Jul 2012 - Oct 2013

Levi's® Stadium
Aug 2015 - Sept 2016Guest ServicesProvide guests with a consistent level of friendly, impressive service that exceeds their expectations during Levi's Stadium events.Assist suite and premium club guests by greeting, locating seating and providing access control.Develop personalized service for suite owners and their guests within provided framework.Occasionally assist in other areas such as helping with pre-event set up and post-event clean up. Be both available and accurate to guests in providing them event and venue specific information.Respond promptly to guests' comments and concerns to turn negative situations into positive experiences. Show less

Sunnyvale School District
Mar 2016 - Jan 2018Substitute TeacherProvides a high quality, personalized education program for students in classrooms when the regular classroom teacher is not available.Follows classroom systems/procedures established by regular classroom teacher, and manages student behavior to ensure all students are fully engaged in learningReinforces a culture of high expectations that includes college preparation for all students Implements lesson plans and classroom activities consistent with California State Standards,and teacher plans for substituteProvides regular classroom teachers with timely information on classroom activities and student progress Tracks critical student information and maintains accurate student records including attendance.Collaborates with regular classroom teachers, other team members and outside service providers to address learning challenges in accordance with individual student plansDemonstrate knowledge of, and support of the schools mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.Perform other related duties as required and assigned. Show less
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Institute for Mathematics and Computer Science (IMACS)
Jul 2016 - Sept 2016Parent Relations and Administrative Assistant
Fremont Union High School District
Aug 2016 - Jun 2017Para-Educator IEssential Duties & ResponsibilitiesIncumbents may perform any combination of the essential functions shown below. This positiondescription is not intended to be an exhaustive list of all duties, knowledge, or abilities associated withthis classification, but is intended to accurately reflect the principal job elements. Assist teachers in the presentation of learning materials; tutor individuals or small groups of students,reinforcing instruction as directed by the classroom teacher. Assist with lessons as directed by the teacher; explain words and meanings; rephrase materials andexplain instruction to assist students in the educational process. Provide support to the teacher by setting up work areas, displays and exhibits, operating computersand educational software packages and applications, and distribution and collecting materials andsupplies. Confer, as needed, with teachers concerning programs and materials to meet student needs. Direct group activities of students, and accompany them on field trips as assigned. Monitors and oversees behavior of students according to approved procedures; reports progressregarding student performance and behavior. Accompanies students going from one location toanother. Assists students by providing proper examples, emotional support, a friendly attitude and generalguidance. Assures the health and safety of students by following health and safety practices and regulations.May assist with loading and unloading of students onto busses. Participates in meeting and in-service training programs as assigned. Performs regular and recurring clerical functions. Performs other duties as assigned that support the overall objective of the position. Show less

Thunder Valley Casino Resort
Jul 2017 - Feb 2018Scheduler
Roseville City School Districts
Sept 2017 - Jan 2018Substitute Teacher
Century 21 MM
Mar 2018 - Jun 2019Licensed RealtorLet me help you find your dream home or your next investment property!

Sierra College
Jun 2018 - Nov 2018Administrative AssistantUnder general supervision from an assigned Director, Dean or Associate Dean, perform complex administrative, secretarial and clerical assistance duties in support of the Liberal Arts Division; provide advanced and complex administrative and secretarial assistance to academic and classified staff, students and the public; and perform a variety of special tasks and projects relative to assigned area of responsibility. Screen office visitors and telephone callers; respond to sensitive questions, complaints and requests for information from administrative, management, academic, and/or classified staff, the general public and students; communicates information in person, by telephone or electronic mail.Maintain a calendar of events to assure timely coordination of office activities and status of assigned projects; schedules and arranges meetings and appointments; coordinates activities with other divisions and departments;Facilitate communication between assigned administrators, students, academic and classified staff, other offices, educational institutions, public agencies and the general public; interacts and relays information, questions and decisions regarding administrator’s area of assignment.Compose correspondence independently; prepare responses to letters, general correspondence and personal inquiries of a sensitive nature for administrator’s approval; formats, types, proofreads, duplicates and distributes correspondence, notices, lists, forms, memoranda and other materials according to established procedures, policies and standards.Establish and maintain filing systems including confidential files; establish and maintain files for information, records and reports; maintains records related to specific area of assignment.Arrange or coordinate with staff the use of campus and off site facilities and meeting rooms; research room charts for available locations; initiate and submit required forms for use of facilities. Show less

California Rural Indian Health Board
Nov 2018 - May 2022Executive Assistant
Sept 2020 - May 2022Administrative Assistant
Nov 2018 - Sept 2020

Compassion Pathway Behavioral Health LLC
Feb 2022 - nowAt Compassion Valley LLC/Compassion Pathway Behavioral Health LLC, our mission is to develop mental health facilities that will provide needed treatment, rehabilitation, and care to those living with mental health illnesses. Our goal is to partner with local mental health agencies to reduce the readmission of mental health patients into acute care hospitals and emergency rooms by providing client-centered rehabilitation programs and services in a home-like environment.
Chief of Staff
Jul 2023 - nowExecutive Assistant
Feb 2022 - Jul 2023
Licenses & Certifications

Real Estate Salesperson License
California Bureau of Real EstateApr 2017- View certificate

Child Development Site Supervisor Permit
Commission on Teacher CredentialingAug 2015 - View certificate

30-Day Substitute Teaching Permit
California Commission on Teacher CredentialingJan 2016 
Certificate of Achievement - Child Development
Foothill-De Anza Community College DistrictJun 2007
Volunteer Experience
Scheduler
Issued by AARP Tax Aide on Dec 2017
Associated with Michelle Frase
Languages
- spSpanish (basic)
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