Daniel Omwitsa

Experience

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  National Enviromental Management Authority

  Sept 2014 - Feb 2015

  Accounts Intern

  - Accounting and Administration - Reconciling monthly bank statements and statutory accounts - Working with journals and spreadsheets

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  Muranga Forwarders Ltd

  Nov 2015 - May 2016

  Shipping Assistant

  - Provide assistance in handling of import and export documentation. - Assist in the preparation of invoices and lists of items. - Work with line carriers and other shipping personnel. - Monitoring the status of the shipment, coordinate agents and clients. - Timely validation of container guarantee forms among other duties.

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  VELJI GLOBAL LOGISTICS LIMITED

  Dec 2016 - Mar 2017

  Operations Assistant

  - Import and Export LCL/FCL consolidation and deconsolidation documentation.- Tracking and Tracing both Air and Sea shipments. - Preparing House Manifests and availing relevant documents needed to the CFS.- Lodging Consol manifests on KRA Manifest Management System, KenTrade.- Preparing and releasing Delivery Orders for LCL/FCL cargo.- Liaising with clearing operations and agents about updates on client’s cargo.

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  A.P. Moller - Maersk

  Apr 2017 - Nov 2018

  Customer Service Operations Specialist

  Working at DAMCO's East Africa Region Customer Service Operations office, I was tasked with streamlining daily operations to ensure efficiency and adherence to budget across Sea, Road and Airfreight businesses across the various departments. The role included communicating with people throughout MAERSK network offices to solve problems and improvise as needed to deliver on our customer promise, adept at estimating and managing risk, time, routing and equipment for all kinds of freight. Detailed tasks included;• Owning all Value-Add Service Operations activities for the customers under purview.• Responsible for executing all the activities handled associated with Value Added Services including Inland Trucking to Eastern Africa and beyond, Customs House Brokerage (CHB), Warehousing and Cargo-Insurance.• Planning & procurement of VAS as per customer requirements• Execution of all file management activities• System updates in TMS• Documentation management• VAS procurement across East Africa• Offer competitive strategies for FAK• Implementing product-specific safety measures in transportation and storage• Supporting and providing inputs to arrive at the right solution for all kinds of freight while meeting customer service level and cost goals Show less

• 

  Bolloré Logistics

  Dec 2018 - Oct 2023

  Tasked with the leadership and development of the International Freight Forwarding business in accordance with the corporate business strategy to deliver maximum profit and optimize both business assets and human resources.This included the management and supervision of the day-to-day Freight Forwarding (Global Sourcing & Routing), Customs House Brokerage and Value Add Service Operations activities in Kenya working with the cross-functional teams in different locations and border points to deliver on our customer promise within the stipulated KPI’s.Detailed tasks assigned include;• Co-ordination on the start-up of projects• Developing strong and sustainable customer relationships• Lead in engagements and strategic interfaces with Key Accounts• Support the country manager in strategic business planning and budgeting• Risk control and mitigation• Management of freight costs as per existing shipping contracts• Operations quality control• Management Reporting• Safeguarding key deliverables and drive performance to attain them• Develop and maintain team competencies, setting goals in terms of quality of service• Monitoring bonds activities, redemption and compliance.• Supplier and Vendor relationships management• Carrying out periodic stock reconciliations• Monitor, oversee and control revenue generating activities.• Responsible for the profitability and balance sheet of the business vertical• Lead training, development, induction and application of new modules concerning TMS & DMP Show less Primarily responsible for managing overall operations within a specific business vertical to ensure exceptional service delivery for client satisfaction and retention while meeting the business's goals. My role was to implement specific clients’ needs, resolve issues and implement changes that strengthen the company’s relationship with our clients. Working directly with clients as well as overseeing a team of client services operators, I worked to develop and implement client targeted strategies that increased revenue while providing a positive experience for all clients. Additional responsibilities included;• Effective management of staff productivity and quality control • Overseeing the implementation of new business and executing creative ways to deliver an exceptional client experience.• Developing and overseeing the implementation of business protocols• Managing set KPI’s and driving them to ensure targets are met. Creating monthly and quarterly management accounting reports and noting areas for improvement.• Deep diving on operational finances for profitability review and auditing for operational compliance & excellence.• Ensuring client inquiries are reviewed. Monitoring and managing Customer Complaints & Operational Irregularities as needed to inspire repeat-business from clients.• Drive customer centricity and performance within teams • Staff development - coaching and supporting team members to help them meet departmental goals through motivating and offering trainings on best practices.• Offering advice to clients on investment services and products. • Dealing with client requests and troubleshooting disputes & problems for resolve in a professional manner• Interacting with clients to build relationships that last while ensuring their needs are being met. Show less

  • Asst. Head of Department - Client Operations

    Dec 2020 - Oct 2023

  • Client Operations Manager

    Dec 2018 - Dec 2020