Amritpreet Kaur Thind

Experience

• 

  Arific Business Solutions Pvt. Ltd

  Jan 2016 - Jun 2016

  Search Engine Optimization Analyst

  -maximized the volume of inbound organic traffic from search engines to a website.-combination of on-page and off-page techniques, including link-building, social media strategy-built inbound organic search traffic and improving SERPs -Proved success in link building

• 

  Smart Solutions IT

  Oct 2016 - Nov 2017

  Senior SEO Developer

  • Experience with Google and Bing’s services, including Analytics and Webmaster Tools• Experience with Google’s Keyword Tool• A functional understanding of HTML and CSS• The ability to work with back-end SEO elements such as .htaccess, robots.txt, metadata, site speed optimization, and related skills• Proven success in link building and viral strategies• Experience in building inbound organic search traffic and improving SERPs• A background in creating reports showing web analytics data and site evaluations• Optimizing copy and landing pages for search engine optimization• Performing ongoing keyword research including discovery and expansion of keyword opportunities• Researching and implementing recommendations for organic SEO success• managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks.• Working with the development team to ensure SEO best practices are properly implemented on newly developed code• Recommending changes to website architecture, content, linking and other factors to improve SEO positions for target keywords. Show less

• 

  Triple F Waikato

  Mar 2020 - Mar 2021

  Customer Service Representative
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  Humm group

  Mar 2021 - Mar 2024

  Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative's questions, guiding them through difficult calls or issues, diffusingangry customers, or handling issues that cannot be fielded by representatives.Leading team meetings, asking questions to better understand the calls representatives arereceiving, educating, and coach workers regarding processes and practices, and explainexpectations to employees.Assisting other management team members in identifying trends and establishing call centergoals.Ensuring staff members are achieving KPIs and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources areproperly allocated, and maximize efficiency and customer satisfaction.Authorizing Journals and refunds.Taking on other tasks or projects to support employees, other managers, and call centeroperations. Show less

  • Information Technology Analyst

    Mar 2023 - Mar 2024

  • Team Lead Manager

    Mar 2021 - Mar 2023