Stuart Hill

Experience

• 

  Lloyds Banking Group

  Feb 2001 - Sept 2018

  - Member of the East Midlands, South Yorkshire and Lincolnshire Senior Manager team leading 7 Relationship Managers overseeing a generalist portfolio of SME bsuinesses (T/O up to £1m -£25m)- Area Board Member contributing to strategic and tactical planning of Linconshire and the wider region in conjunction with the Regional Director, working with stakeholders across relevant business units- Empower team achievement of customer objective and income targets- Coach and monitor Relationships Managers to develop as trusted partners to their customer portfolio- Oversee compliance with asset quality, risk, reporting, statutory and policy requirements to minimise risk to the bank- Maintain communication between all units and facilitate sharing of best practice- Implement changes in policy and procedure to deliver a constantly improving customer centric business- Management of all resources including the recruitment, training and appraisal of the team Show less - Leadership of 8 retail branches working closely with Branch Managers, 120 retail colleagues and the Regional Director to optimise performance (Budget management ~£2 million)- Embedded an individual and whole team culture of responsibility for customer outcomes- Drove the local group strategy, controlling business plans and resources to ensure optimal business benefits realisation- Recruitment and retention of top talent to develop capability across all aspects of the organisations objectives- Monitored and enforced adherence to Group policies across risk control, complaints handling and brand message- Contributed to the activities of regional, areas and specialist areas to assist in the development of the organisation’s brand and retail propositions for customers- Acted on customer feedback and complaints and implemented corrective procedures- Implementation of a local risk strategy that ensures colleagues remain FCA compliant within customer interactions Show less - Leading a team of 31 FTE to ensure the profitable operation of a customer focused retail branch.- Fostered successful working relationships with all stakeholders a wide range of business units and partners- Consistently demonstrated sound judgement to deliver a balanced performance against business priorities for lending, customer recruitment and protecting customers’ lifestyles- Headed the cultural journey forward and provided sales and customer service skills coaching- Set clear targets, recognised individual/team motivators (e.g. bonus, league table, reward) and provide feedback- Pitched a highly effective strategic business plan based on in-depth understanding of the local customer base- Led the team to achieve an Net Promoter Score of 52 between April and June 2014, the highest result in 4 years- Growth of 15% on Colleague Engagement (CES) results for 2014- Commercially delivered ‘Customer Needs Met’ expectations at 110%+ across a range of products and services Show less - Reported to the Head of Customer Experience and led the shaping, evolution and design of the Journey in Practice (JiP) work based learning framework through engagement of network colleagues and business change- Championed the delivery of JiP programme as a innovative and industry leading strategy, maintaining a close relationship with the JiP field team and contributed to the wider Business Design team- Oversight of accredited and qualification programme for Branch Managers and liaised with Middlesex University- Delivered the first changes to the Halifax operating model to Regional Directors and Local Directors across the network, the biggest change to the framework since its launch in 2005 Show less - Prepared strategic business plans based on assessment of the local customer base and competitive environment- Reviewed drivers of profit against business plans, allocated resources and addressed under-performance- Monitored and controlled personal advances and contingent liabilities. Ensured observation of credit-scoring disciplines etc so that lending met Bank asset quality/policy requirements and to minimise operational losses- 109% Building the Business results in 2012 and developed a number of colleagues to secure promotion- Embedded a greater focus on service expectations, moving all NPS Drivers forward Quarter on Quarter- Achieving Green ARA results for both Branches under the City umbrella Show less

  • Area Director, Commercial Banking (SME)

    Oct 2016 - Sept 2018

  • Local Director, Halifax Retail Bank

    Oct 2014 - Oct 2016

  • Branch Manager (Halifax)

    Mar 2014 - Sept 2014

  • Design Manager Customer Experience & Conduct (Secondment)

    Nov 2013 - Mar 2014

  • City Manager (Halifax)

    Mar 2012 - Nov 2013

  • Area Mortgage Manager, CeMAP (Halifax)

    Jan 2011 - Mar 2012

  • Various roles within Mortgage Operations and Halifax Retail Network

    Feb 2001 - Jan 2011
• 

  Cooper Parry

  Sept 2018 - May 2021

  Director New Business Development

  After 17 years of leading teams at Lloyds, I switched things up in a big way. I left behind some brilliant people. But I’m taking the shackles off and moved to a place where I can really make a difference. Cooper Parry, is an accountancy and advisory business moving at pace. They’re brave and they push boundaries. And they’ve got a huge ambition – to be a £150m business by 2025, the best place to work in The Sunday Times list as soon as possible (8th at the moment!) and No.1 in everything they set their mind to. Bring it on! Show less

• 

  Metro Bank (UK)

  May 2021 - Jun 2022

  Local Director at Metro Bank (UK)

  Leading the Metro Bank launch into the Leicester, Leicestershire and the East Midlands as we open our amazing new store later this year.

• 

  Mowbray Education Trust

  Jan 2022 - Sept 2024

  Governance
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  Cooper Parry

  Jun 2022 - now

  We know you are unique. So, instead of cookie-cutter solutions, we put a team around you, designed to go beyond the numbers and understand what you want to achieve.That way, we can be proactive, challenge, dig deeper to unearth opportunities that drive you and/or your business forward. Highlighting, managing and mitigating risk across your entire tax strategy and help lay the foundations for a brilliant future

  • Strategic Growth - Tax

    Jun 2024 - now

  • Head Of Origination - Cooper Parry Wealth

    Jun 2022 - Jun 2024