Yakuswamy Maloth

Experience

• 

  Hazeldenes Chicken

  Nov 2022 - now

  1. Installing and configuring hardware and maintaining software for computer systems and networks2. Providing technical support and training to end-users, such as helping them connect to the network or resolving connectivity issues.3. Ensuring network security through the implementation of firewalls, intrusion detection systems, and other security measures.4. Responding to user inquiries and requests for assistance in a timely manner via Emails, Phone calls or in person.5. Performing regular maintenance and upgrades on computer systems and software monitoring, reporting on the performance of computer systems and networks.6. Monitoring network performance and identifying, troubleshooting any issues that may arise and implementing disaster recovery plans.7. Managing the network infrastructure and its components such as switches, routers, hubs and gateways.8. Keeping abreast of new technologies and industry developments to improve IT systems and support processes.9. Managing the WAN and LAN connections, security of the network and troubleshooting and resolving network issues.10. Providing technical support to other IT staff such as network administrators, system admins, IT professionals in documenting network configurations, procedures and network upgrades and patches.11. Supporting and troubleshooting remote access solutions and VPNs for teleworkers or remote offices. Show less Providing high-level, remote help desk support to clientsLogging, maintaining, and completing IT support tickets via the internal help desk systemIdentifying, troubleshooting, and correcting network, security, hardware, and software problems remotelyAssisting other support staff in their duties, and escalating problems to a higher-level support technician as requiredWorking closely with the project team, as requiredOffice 365 administrative tasksAdministration of users/groups, etc in Active DirectoryAdministration of business computer networksProvisioning of computer and network security and protectionPreparing, deploying, and maintaining IT equipmentData Sanitization for WINDOWS devices. Applying a logical, methodological, analytical approach to identify and resolve software, hardware and network problemsMobile device support and managementNetwork documentation. Show less

  • Systems and Network Administrator

    Sept 2024 - now

  • ICT network support Engineer

    Oct 2022 - Sept 2024

  • Service Desk Administrator

    Nov 2022 - Apr 2023