Charlotte Taylor

Experience

• 

  Tesco Czech Republic

  Nov 2007 - Feb 2009

  Customer Assistant

  Duties include serving customers with careful consideration and awareness. Also managing cash and card payments when operating the till making sure that all payments were taken correctly.

• 

  Enterprise Plc

  Aug 2012 - Apr 2014

  Apprentice Administrator

  apprentice studying for NVQ 2 and Business and Administration

• 

  Amey

  Apr 2014 - Nov 2017

  • Issue decisions on insurance claims within the time frame that each case allowed.• Liaise with customer when a complaint or enquiry is received ensuring they receive a call back within two days and their concerns are raised with relevant managers• Co-ordinate records of audits on a monthly basis ensuring that updates are sent on numbers. Also ensuring that all audits are recorded on the internal Health and Safety system.• Maintain management and ownership of all training requirements for the contract including booking, logging of records and tool box talk records.• Assist the payroll assistant with checking in of timesheets chasing for missing sheets and ensuring that all standbys and extras have been claimed for.• Check timesheets against the input report to ensure that nothing has been missed and all weekly or monthly paid staff received all money.• Deal with insurance claims that relates to the Kent County Council Highways contract ensuring that all customers receive a response in a timely manner to ensure that our OPM is met on a monthly basis.• Assist the commercial team with the switch over of subcontractor contracts by arranging interviews and ensuring that all documents have been received in a timely manner.• Assisting the Health and Safety Manager with recording investigations• Take minutes of meetings including weekly meeting and disciplinary meetings ensuring that all information is kept confidential.• Take on the role as Employee Champion this is to ensure that all communications from the central teams are cascaded to all relevant managers and supervisors• Assist the facilities team with welcoming visitors to the site, directing contractors to their relevant contact and also ensuring that post is sorted in a timely manner.• Book meeting rooms and external facilities for events ensuring that all requirements are met. Show less

  • Training and Compliance Assistant

    Feb 2016 - Nov 2017

  • Training and Finanace Assistant

    Apr 2014 - Feb 2016
• 

  MTS Cleansing Services Ltd

  Nov 2017 - now

  • Academy Manager

    Mar 2022 - now

  • Training Advisor

    Nov 2017 - Mar 2022