Jan Hegner

Experience

• 

  Amadeus, Olomouc

  Jan 2002 - Jun 2004

  English Teacher

  English Teacher at a private language school.

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  Self-Employed

  Jan 2003 - Sept 2006

  Freelance Translator

  Free-lance translator Dutch – English; Dutch – Czech,

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  Accenture

  Jul 2004 - Sept 2004

  Collections Specialist

  Collections clerk with Dutch and English

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  ExxonMobil

  Oct 2004 - Apr 2006

  Responsible for invoice input, account reconciliations as well as troubleshooting. Responsible for vendor master database including bona fide checks and related internal/external communications.

  • Accounts Payable Specialist

    Aug 2005 - Apr 2006

  • Master Data Specialist

    Oct 2004 - Aug 2005
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  InBev

  Aug 2006 - Oct 2008

  Team Lead of Vendor and Customer Bonus Management TeamsResponsible for a cross-functional team of up to 10 employees.Responsible for SAP ERP upgrade activities at that time.Frequent travels to Liege and Leeuwen at that time as part of the ERP upgrade project. Order to Cash Specialist responsible for end-to-end Bonus Management for our Belgian customers.Responsible for mapping the processes in-country, transitioning them to Prague and ensuring smooth delivery in the Prague SSC.As result of my achievement I was promoted into the role of Team Lead for a cross-functional team.

  • Supervisor Belgium Billing & Bonus Management and Master Data Management

    May 2007 - Oct 2008

  • Order to Cash Specialist

    Aug 2006 - May 2007
• 

  ADP

  Feb 2017 - now

  As a project manager I am responsible for planning, monitoring and managing the delivery of an important internal cross-departmental project aimed at a service transition. I have to carefully balance the project to meet agreed deliverables, scheduled timeframes and allocated resources I must follow ADP GlobalView’s defined project methodology and manage internal client and sponsor's expectations throughout the lifecycle of the project. I work with various stakeholders within the organisation and have to frequently negotiate and balance the often conflicting interests while always keeping my projects objectives as the highest priority. Show less The Payroll Production Lead is responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView’s SLA and will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards as well as review and define methodologies or processes and ensure Payroll Specialists are trained following business requirements, including Stellar Services.For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.• Review and deploy consistent DTPs • Ensure Payroll Validation Process is consistent and accordingly appliedWork closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards• Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GV tools, Stellar Services, ticket management, core business processes, SLA awareness…)• Review training plans and advise Team Leads on consistent and on going improvement in coordination with Global Education Services • Act as advisor whenever relevant in recruitment processes for Payroll Production• Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created• Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actionsMonitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs• Monitor escalations for MS and COS clients and report to Team leads• Effectively and consistently manage process changes (including roll out and communication)• Constantly monitor ticket responses (quality & SLAs) Show less • Develop, organize, and manage the organization structure, resources, and related work activity for the GlobalView Application Support teams• Provide leadership, coordination, and management of team members and work activities for the Application Support team responsible for SAP payroll of relative countries. Ensure activities are performed in a manner that meets GlobalView and/or client requirements while adhering to GlobalView Service and Product standards.• Provide coordination and management of big projects, such as ECC6 upgrade, Unicode conversion and client’s specific projects.An interim role. Show less

  • Project Manager Interim

    Jun 2018 - now

  • Payroll Operations Manager

    Oct 2014 - Jun 2020

  • Payroll Production Manager

    Jun 2009 - Jun 2020

  • Application Services Manager Interim

    Feb 2017 - May 2018
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  Chart Industries, Inc.

  Jun 2020 - now

  Europe Payroll Manager