Shaik Adil

Experience

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  ISPARK DATACONNECT PRIVATE LIMITED

  Oct 2017 - Jun 2018

  Customer Service Representative

  Support customers via email, chat and phone to solve their queries.Locating customers through mapping tools for making the shipping process smoother. Direct interaction with clients to troubleshoot customer’s problems.Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Mentoring the new joiners, sharing their performance report with leads.Conducting daily and weekly briefing sessions for the team. Show less

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  Genpact

  Jul 2018 - Jun 2022

  Process Developer

  • Joined as Process Associate for a social media platform• Working in Community Operations as a Content Moderator for a social media giant tosafeguard the platform from Violating content.• The role requires me to use my exceptional analytical and troubleshooting skills in identifyinginefficiencies in workflows and providing working solutions.• Responsible for reviewing and taking action on user-generated content such as Comments,Videos, Posts, Profiles, Accounts, Pages, Groups in a quick and timely manner and enforcethe social media guidelines as defined by the Brand.• Supports various global markets and deals with escalations.• Supports various global markets and deals with escalations.• Closely works with the Risk and Response team to investigate the content which ispotentially harmful.• Giving translations for scripts and audios in English.• Ensuring user's safety and taking necessary action to avoid real-world harm.• Promoted as Process Developer in May 2021 based on performance. Show less

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  Google Operations Center

  Jun 2022 - May 2023

  Digital Media Senior Associate
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  Progress

  Jun 2023 - now

  Support Specialist